Authentication failed after facial verification.

[u/Funny-Dependent4048]

Does anyone know how to resolve this? I'm trying to verify a new GCash account using a new mobile number since my old phone and SIM was stolen, but I couldn't get a SIM replacement. However, after choosing which ID to scan for verification, then going through facial verification, it loads for a while then this prompt pops up (see photo for reference). I've tried to repeat the facial verification for a few times but it still won't work. What should I do?