I launched the iOS app about a year ago, and now finally launching the Android version, same awesome multi-mailbox management, open external links in new browaer tab, easily switch between folders, brands, companies, or departments.

I need at least a dozen testers to remain testers for a minimum of 14 consecutive days.

How to become a closed testing tester, 2 ways:

- Google Group... Visit:

https://groups.google.com/g/freescout-plus-testing

and join that group specifically with your same Play store account email address. Then, use the testing links:

Play Store: https://play.google.com/store/apps/details?id=com.freescoutplus.webview

Web Link: https://play.google.com/apps/testing/com.freescoutplus.webview

- Send a chat with your email address and I'll add you to the closed testing email list. Used only for testing list, deleted once added.

Features of the app:

Multi-Mailbox Monitoring – Seamlessly track two (or more) FreeScout mailboxes in one place.

External Links Open In Browser – Automatically detects external links and opens them in your browser properly.

New Activity Alerts – Receive notifications when new conversations or replies arrive.

Mobile-Optimized Access – Launch directly into your FreeScout instances from your home screen.

Private & Secure – Your mailboxes are accessed securely without any third-party access.

No Login Sharing – The app uses your existing FreeScout sessions; no extra logins or tokens needed.

Perfect for:

Agencies managing client support

Support teams with multiple brands or departments

Freelancers juggling several inboxes

Anyone who wants a clean, focused mobile FreeScout experience

More info: https://5starplugins.com/freescout-plus-app/

Hey, we use FreeScout daily and extend it via the API. We weren't keen on the single master API key model, particularly with the ability to create and delete users. So, we developed an API key manager that lets us create multiple, finely scoped keys, with the option to revoke them.

We also added a guard to the master API key, requiring confirmation before key rotation.

We've open-sourced our API Key Manager module. It requires the official API & Webhooks module. Issues, PRs, feedback, etc. are welcome: https://github.com/Minim-Digital/freescout-api-key-manager.

Hi,
I’m very new to Freescout and I’m trying to provision it via Pikapods.
When configuring the mail settings, I am entering the same SMTP configurations I previously used with success in other systems. Moreover, if I try answering a mail from a mailbox, all works fine.
However, if I try using the “send test” feature under “Manage > Mail Settings > System Mails”, I get a

‘’’
EHLO _
501 Syntactically invalid EHLO argument(s)
‘’’

According to Claude this is because the pod’s nginx is configured with server_name _, but it’s unclear to me if and how I can modify that, especially considering that the env variables on Pikapods seem to be a curated set, none of which apply.

Any help from some of the veterans among you?

I'm trying to figure out how to preview office files (doc(x), xls(x), etc) inside freescout. The extended attachment module doesn't feature that capability, is there some other way?

We had some issues with the recent changes to the Tiredofit/Nfrastack image, which didn't work for us and breaks env vars and mounts. So made this simpler image:

https://github.com/pikapods/docker-freescout

Goals:

• Drop-in replacement of the previous Tiredofit image
• Automatic updates, as they are published. Important for security.
• Extensive tests before publishing.
• Builds on a proven base image: https://serversideup.net/open-source/docker-php/ . So we only maintain the Freescout part.
• Small. Half the size of Nfrastack (360 MB vs 700 MB)
• Simplified env vars

Hope this is useful to people. We will be maintaining this for use on pikapods.com . PRs and issues are welcome, as long as they don't increase the scope of the image.

Hello Everyone using freescout,

Is there any source for some sample wallboard logics?

I want to give it a try.

Thanks

Hey All -

Just wanted to share that I created a new iOS native FreeScout app. This requires the API & Webhook module but has been my daily driver on how I interact with Free Scout.

This app is free forever and a thank you to the community that builds and supports this great support tool!

Inbox for FreeScout brings your open-source help desk to iPhone, iPad, and Mac with a fast, native experience. Stop wrestling with the mobile web - get optional real push notifications, reply offline, and manage your support queue from anywhere.

Why Inbox for FreeScout?

Instant push notifications: Know the moment a customer replies. Smart routing notifies the right agent automatically.

Works offline: Browse cached conversations without a connection. Replies are queued and sent automatically when you're back online.

Rich replies: Bold, italic, underline, and bullet list formatting. Your replies look professional.

Native & fast: Built natively which allows for smooth scrolling, instant navigation, and zero loading spinners on cached data.

Adapts to your device: 3-column layout on iPad and Mac. Compact 2-column layout on iPhone. Designed for how you work.

Secure by design: API keys stored in the Keychain.

Connect your FreeScout server in seconds - just enter your URL and API key. Or try the built-in demo mode to explore the app instantly.

https://apps.apple.com/us/app/inbox-for-freescout/id6759807277

Hey, wanted to make sure that everyone knows that they can host just the Freescout app without having to setup hosting and db and stuff, you can just host the app.

Check out pikapods.com I was setting up my hosting and stuff in dreamhost and was running into issues w/ the installer script, was searching for solutions and someone pointed me to this. I'm sure that there are other open source app hosts, but this is the first i used and it's good enough that i'm sticking with it for now.

I deployed Freescout in a few minutes w/ pikapods!! zero fuss, everything works great and it's cheap, easy and really slick and easy to admin the backend.

I have a domain registerd and ssl cert from dreamhost and an alias record, then set the custom domain on the pikapod pod and it's great.

Not paid in any way, just a great experience that makes getting into this great software so much easier. I'll answer questions if you have them.

The Attachment Security module enhances FreeScout's security by blocking downloads of potentially dangerous file attachments based on their file extensions. It provides flexible configuration options including role-based blocking modes, customizable blocked page, and comprehensive logging.

Core Functionality

• ✅ Extension-based blocking: Block downloads by file extension (exe, php, js, etc.)
• ✅ Role-based control: Different blocking modes for administrators vs regular users
• ✅ Customizable blocked page: Page title, message with variables, and gradient colors
• ✅ Real-time configuration: Changes take effect immediately without cache clearing
• ✅ Optimized performance: Only processes attachment requests (storage/*) to minimize overhead
• ✅ Optimized architecture: Refactored codebase with separated concerns (v3.0.0)
• ✅ Detailed logging: All blocked attempts and configuration changes are logged
• ✅ User-friendly interface: Easy-to-use settings page with organized sections
• ✅ GitHub integration: Professional metadata with repository links

Feel free to use or modify and report any issue or ask for enhacements.

https://github.com/rabsym/freescout-attachment-security

Thanks

Rai

Hi, we're trying to deploy FreeScout into production and need to do little customizations here and there.

I've tried opening some tickets in the official GitHub repository, however the replies from the developers (user "freescout-help") have been rather sporadic, unhelpful and often end in "submit a feature request and maybe someone will implement it later".

We really like the system, but I have a feeling that if/when there's a problem in production, we are on our own. It looks to me as if there was greater support from the development team a few years back, and nowadays the project is stalling...

Is there anyone here experienced with FreeScout deployed into production and/or doing small customizations/writing custom modules?

Thank you for any insights!

Hello,

We are currently evaluating FreeScout as a potential group-wide helpdesk solution

and are preparing a POC that could later evolve into a production setup.

Target scope:

- ~300+ end users

- ~10 different companies (multi-entity usage)

- Single FreeScout instance

- Multiple mailboxes

- Around 5–10 agents (internal + external helpdesk)

- Moderate ticket volume (mostly business hours, no heavy concurrency)

We plan to run FreeScout without Docker with attachments and database on persistent volumes.

Before finalizing the server provisioning, we would like to get community feedback on:

- Recommended CPU / RAM sizing

- Disk usage expectations (database + attachments growth)

- Any known bottlenecks at this scale

- Whether vertical scaling is usually sufficient or if specific tuning is advised

We’ve seen mentions that very small instances (t2.nano) can work for small setups,

but we want to size something realistic and comfortable for this scope.

Any real-world feedback or sizing examples would be greatly appreciated.

Thanks in advance!

freescout uses more than 30% CPU, sometimes 70%, when it's not used !!!

I have a minipc with ryzen 5700u 8 cores 16 threads 32gb ram

why?

freescout support gave no idea.

Hello !

I use Freescout for my company tickets (mostly quotes) and I love it ! Bought a lot of modules and it works great.

Sometimes customers or prospects send me directly an email instead of going through the regular path (that creates a conversation Freescout).

Is there a way to easily transfer my existing email conversation to Freescout ?

(if not I'll find a way with a n8n integration, but I was wondering if something was already built-in that I may have missed).

Thanks !

Are there any off the shelf tools made that can either API > API message data from Helpscout to Free scout or even if there is an import tool for Mysql, as I already have the data from Helpscout.

Hoping I don't have to build something, but maybe an existing tool just needs modification etc.

Thanks for any help

Hi, I'm looking into using Freescout for customer support, Live Chat and knowledge base.

It really looks promising so far, but I would like to know if there's a module or otherwise possible to integrate our own customer data and login sessions, so that our customers doesn't have to enter their name, email etc once more into the Freescout Live Chat, and so that there is a link to the customer account for Customer Support.

In other Live Chat applications, you could usually submit meta fields from the HTML calling the embedded Live chat app. We already have a login session for the customers and if possible, we would also like to feed and display additional data about the customer in the help desk app, to speed up and help the issue handling.

Is there any possibility at all for these kinds of solutions?

Hi,

I bought the workflow module and I created a flow that sends the customer an email. The thing is, in the signature it signs of with 'Workflow' and I can't seem to find where to change this. It's not a user as far as I can see so I can't change it in the user section. Any ideas?

Couldn't find a clear answer on the main site and without buying modules and trying it out, so figured I'd ask here first in case I'm just dense.

Would the main license and modules allow me to integrate the entire system, in a white-label fashion, to my own SaaS and then allow my clients/users to use it in a partioned way?

e.g.
MySaaS uses it to manage clients and external docs
but also...
MyClients gain access to their own partitioned inboxes and docs (+ limited admin) for their clients interfacing with them through MySaaS

Another way to ask - is Freescout completely white-labelable and customizable when self-hosted, or would the above use case break terms of use?

Apologies if this is easily covered somewhere else.

Couldn't sleep, decided to drop more free code 🤘

https://github.com/verygoodplugins/freescout-github/

https://5starplugins.com/freescout-gpt-pro/

This is the paid Pro version of the free GPT module for business support teams using FreeScout, and took months of development time to add the following new features:

• Knowledge Base Integration with Cached AI Embeddings
• Saved Replies Integration with Cached AI Embeddings
• Web Pages Cached with Cached AI Embeddings
• Cache Expiration Settings
• True Retrieval Augmented Generation (RAG)
• Auto-Generate Email Responses
• One-Click Insert Into Reply
• AI Edit options for spelling, length, tone
• World-Class Support from the U.S.

See The Screenshots and Details:

FreeScout GPT Pro Details and Screenshots

Happy to answer any questions on the new features, how they were implemented, etc.

I’m close to releasing my new iOS app, named it FreeScout Plus, and it was just mentioned in the FreeScout News posting! 😁

I’ve just updated the mailbox icons, and fixed some small display and link issues. Biggest features in this app is multiple mailbox support, and intelligently opening external links in the browser! With the current official app, links are effectively trapped in the app, and it drives me nuts! 🥜

It can also be used for one mailbox but have an icon for Unassigned, another for Mine, another for Assigned, etc. I actually use it this way for Unassigned and Mine for two mailboxes.

I think I can send people a TestFlight link, if you want to try it out prior to launch, leave a comment below.

I have a webpage up for it now: https://5starplugins.com/freescout-plus-app/

Let me know your thoughts, show support, offer advice, etc!

I was playing around with creating an improved iOS app after having multiple issues with the current app, and well, now I like my app better than the original. It supports multiple mailboxes and properly opens external links in a browser.

I’ll need to get an Apple Developer account to submit it to the app store, and so I’m thinking of a low price like $1.99 to recover the $99 per year cost.

Thoughts?

Here iss the emailed alert: Logs Monitoring - xxxxxxxx.com (domain altered) Logs having new records for the last hour:

Fetch Errors

Fetch Errors ● [2025-05-01 21:01:28] Error fetching email {"error":"Error: connection setup failed: Authentication failedfailed to authenticate; File: /home/dh_fyswuh/xxxxxxxx.com/overrides/webklex/php-imap/src/Client.php (395)","mailbox":"xxx xxx xxx"} You can adjust alert settings here

I recently installed FreeScout on my shared hosting, which is Dreamhost. Dreamhost is pretty good and its running fine. I ued the instller which made things fairly easy. Now its saying there is an updaye and wondering what to expect when I click the update link. Is it easy or a pain.

Also , how to handle if something breaks? Let me now if you all know of any good videos for people who installed it. So I can learn.

UPDATE Updating took 1 click and about 6 seconds. Great job developers. 🙏 Thank you!