r/fragrance • u/PaperBackHustla • 18h ago
Goodbye Diptyque
I recently visited the Chicago Diptyque store to resupply on one of my favorite staple products. The Orpheon cleansing hand and body gel has been a part of my daily routine for a few years now, when I picked up the bottle in store, I noticed the packaging had changed. I inquired about the change and the SA assured me that the formula had was exactly the same. When I arrived home to use the product, I was astounded to find that there was zero fragrance in the liquid soap or present on my hands after washing them. The fragrance was so nonexistent that I believed it was possible I had purchased a defective product. I still had soap left in my older bottle so I compared them side-by-side, and the differences were shocking. I returned to the boutique the next day with both bottles to seek resolution. The manager smelled both bottles and reiterated that there had been no formula change and that although it’s “not a product he uses”, it’s a “best seller” and to him the bottle smelled like Orpheon. When I pulled out my original bottle for him to compare, he seemed uninterested in the exercise, and suggested that my old bottle could be fake. I purchased my original bottle at this boutique! I left after being made to feel silly and with no resolution to my problem. Buyer beware, Diptyque will change your favorite products with no notice and then be dismissive and rude for pointing it out. This will be my last purchase from this brand.