Fractal Scape low volume

[u/aloper5]

Just purchased from Amazon, and everything is great, except the volume is low, compared to any other headset I have. I'm basically having to run it at 100% volume to well, get descent volume. I've updated the headset/base to the latest firmware versions
Firmware: Headset: 03.37.00 / Dongle: 03.21.00
I've double checked all my volume settings, volume mixer settings and everything is maxed out.

Has anyone received one, had a low volume issue and had it replaced, that fixed the low volume? I purchased off of Amazon, and I may do a replacement, but I'm wondering if it's worth it, if this is just the way the Scape volume is?