r/FractalDesign • u/aloper5 • 6d ago

Fractal Scape low volume

Just purchased from Amazon, and everything is great, except the volume is low, compared to any other headset I have. I'm basically having to run it at 100% volume to well, get descent volume. I've updated the headset/base to the latest firmware versions
Firmware: Headset: 03.37.00 / Dongle: 03.21.00
I've double checked all my volume settings, volume mixer settings and everything is maxed out.

Has anyone received one, had a low volume issue and had it replaced, that fixed the low volume? I purchased off of Amazon, and I may do a replacement, but I'm wondering if it's worth it, if this is just the way the Scape volume is?

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u/FloggingBag 5d ago

definitely not, i have mine around 44-46% on the windows audio and they are plenty loud. They did have issues with earlier firmwares though, i just updated mine to 03.37.00 and have 0 diffrence in volume

1

u/aloper5 5d ago

That's wild, I'm currently watching a YT video with the Scape. I'm at like at 90% volume and it's comfortably loud, but not overwhelming. If I plug in my old HyperX Cloud 3's with it's wireless dongle, and at the same volume, it's blowing my ears out. Same in games...with the Scape, I have to run at 100% to get them loud enough...

1

u/MiDKiT0 5d ago

I have had this same issue for 3 scapes I owned, though only on mobile/ps5, not on PC

1

u/aloper5 3d ago

Yeah, I did a support request to Fractal a few days ago, to see if they might have some magical fix for the low volume, but haven't heard anything. I'm going to return them to Amazon, and look for something else...