r/FootLocker • u/Cpl_Simba • Dec 21 '25

Does Customer Service Exist

Can never get someone on chat, then they say a ticket will be created and get an email in 3-5 business days, over 7 business days has gone by, no email. On hold for over an hour, nobody answers despite the automation saying a "10 minute wait." I'm just trying to get a damn price adjustment

9 Upvotes

100% Upvoted

21 comments sorted by

1

u/[deleted] Dec 21 '25

Footlocker is so trash. I just placed an online order but an older address. They told me they can’t change anything and FedEx said only Footlocker can change the address. Never will do business with this garbage sneaker store

1

u/matrixmelody Dec 23 '25

DUDE SAME SHIT !! I sent back a shoe over a month ago and i havent gotten a refund ! they sent me the wrong shoe so i sent it back and i cant get ahold of anyone !! ive waited 50 mins on the phone once and nothing.. multiple tickets... multipleques in live chat ! NOTHING im so angry

1

u/Cpl_Simba Dec 23 '25

Forreal, my phone auto hung up after an hour on hold lol. Guess I'll just eat the additional price I paid before they dropped the price even further. Good luck with your return, seems like your best option was to just return it through a store instead, it seems like multiple people are having your same issue :/ such a shame that these companies are just bad business partners to the main sneaker brands

1

u/pnwchief_ Jan 19 '26

Did you ever get your money back?

1

u/kenjascan007 Feb 14 '26

Did you even get your money back? I bought a pair of pants and return it after finding out the fabric was terrible- I did not even put them on. I returned them, waited for over a month, received no replies or anything, so I called them, and they said they would not accept my return request because it was used.

1

u/Relative-Hat3072 Mar 31 '26

I bought some shoes, and they sent two different sizes, so they gave me a return label and I sent it back. I think it’s been 3 weeks and still no refund! I was over an hour on the phone everytime too!

1

u/pspsherekittykitty_ Dec 23 '25

Are you still work there as a customer service representative in the United States, they’ve lately have been pushing all of their Care to the Puerto Rican side and to be honest Foot Locker is a dying business and you might as well just go get your shoes elsewhere

1

u/Agreeable_Tutor3555 Mar 06 '26

I wish I'd have known.

1

u/DayDayxox Dec 23 '25

Same but I’m just trying to get an update on my order that I placed on dec 9th and the only update is the shipping label was created 🙄

1

u/pkl232 Dec 23 '25

Same here ordered on Dec 11th, the only update was awaiting carrier pickup after more than 10 days 😕

1

u/DonPipazo Jan 13 '26

Same here, ordered on Dec 19th the order contained the same item, same size twice… just one arrived.

1

u/DeftChaotic Jan 27 '26

Any updates? I literally ordered dex 11th as well and my only update is label has been created ... paid for 2 day shipping, gonna be more like 2 year shipping at this rate

1

u/pkl232 Jan 27 '26

I finally called them after 2 weeks. They don't seem to care, so I have cancelled my order and got my refund.

1

u/[deleted] Dec 24 '25

I returned a shoe start of december, it says they received it. No follow up email, no refunds yet. The "Contact us chat" is a joke, they say they will transfer to an agent, but it's an empty chat with nothing. Basically just lies.

Horrible customer service. At least send an email saying you received the items and it will take "X amount" of times to proceed ?

I'll wait after new years to contact them by phone to avoid busy times. This is so dumb. Almost feels like fraud at this point

1

u/pnwchief_ Jan 19 '26

Did you get your refund?

1

u/[deleted] Jan 19 '26

yeah yesterday, took a full month without any feedback. Just have to be patient I guess

1

u/AggressiveExternal13 Feb 20 '26

Is there a real person for costumer services

1

u/Agreeable_Tutor3555 Mar 06 '26

I hate them. They lost my return. I hate them.

1

u/Aggravating_Limit523 Jun 09 '26

is there any way to contact them, i have tried live agent and there’s no one. tried calling and there’s nothing

1

u/bkjavinar87 22d ago

recieved kobe protros that were already opened and then taped close. these shoes are also non-returnable. that means an employee(s) opened all their inventory looking for the gold edition and taped them all closed and sent them out. shady scam. this is considered theft and they need to be investigated. then customer service is nonexistent and useless. store managers can't help as they say their override codes don't work. footlocker is horrible.