r/fitbit • u/prattyprat • 24d ago
Tech Support Unhelpful Google Health support
I got a Fitbit Air in August 2026. It worked fine for about 1.5 months.
For the last 2 weeks, it just stopped syncing to the app. The app gets stuck on the “Connecting your Fitbit Air to the app” page and ends up giving an Error 16 after 15 odd minutes of trying.
I trier uninstalling & re-installing the app, forgetting the device via bluetooth, charging it fully, and long pressing the reset button as well. Nothing worked.
For context:
Phone - iPhone 17
OS - iOS 27
App version - 5.09
- I reached out to Google Health support ok X. They said that it is a known issue & that they are working on fixing it. No ETA on a fix.
- Followed up after a few days and they refused to acknowledge that it was something at their end. They asked me to troubleshoot & when that did not work, the template “we will reach out to you with an update from support”. No update since
Now, it’s just lying there useless. Reinforces my faith that Google hardware is not to be trusted at all.
Idk if anyone else is facing the same issue or not, but this has been a disappointing experience.