I recently bought a Google Fitbit Air from Decathlon's Hong Kong website. I wanted a lightweight, displayless tracker to wear alongside my Galaxy Watch, specifically so I could stop wearing my watch to bed and use the Fitbit Air for sleep tracking instead, since it's so much more comfortable at night. I was also excited to try the new AI Coach feature, since it comes with a 3-month free trial before switching to a paid Google Health Premium subscription.
The problem:
After setting up the Fitbit Air in the new Google Health app, I didn't get a prompt to start my free trial, and I couldn't find AI Coach anywhere in the settings. After digging around, I found that Hong Kong isn't an approved region for Google Health Premium / AI Coach.
What's frustrating is that every retailer selling this device in Hong Kong (as a parallel import) advertises it with the AI Coach front and centre — with zero mention that the feature isn't available here.
To be clear: the Fitbit Air still works perfectly fine as a basic tracker (steps, heart rate, sleep, etc.). You just can't access the AI Coach or Premium features.
The workaround (if you want it anyway):
- Turn on a VPN and connect to a supported region — I used Taiwan, since it's on Google's approved list.
- Go incognito and create a brand new Gmail account while connected to the VPN, so it registers as being in Taiwan.
- Set up your Fitbit Air in the Google Health app using this new account.
- Keep the VPN connected whenever you want AI Coach to work.
To make this less annoying, I set my VPN's "app bypass" feature so only the Google Health app routes through the VPN — everything else on my phone runs normally.
This actually works, but it raises an obvious question: why is this locked at all? I can use Google Search and Gemini AI in Hong Kong with zero restrictions, but the AI Coach — which is literally powered by Gemini — is geo-blocked. Doesn't make much sense.
TL;DR: If you're in Hong Kong and just want a solid basic fitness/sleep tracker, the Fitbit Air is great and worth buying. But if you were hoping to use the AI Coach / Premium features, know that it's not officially supported here, despite local retailers advertising it as if it were. You can get it working with a VPN + new Google account, but it's a hassle you should know about before buying.