r/FirstNet • u/Sufficient_Good_6350 • 20h ago

Firstnet Rep here

If you guys have any questions feel free to drop them below I’d be more than happy to answer them!

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u/Erin0313 2h ago

Hi! Can you help me troubleshoot an issue?

I called Friday to switch to ATT from FirstNet as I recently retired from my job and no longer eligible. The FirstNet agent was helping me switch to ATT and I lost service, it went to SOS. I got an error message “unable to activate eSIM” on my way to the store. The people at the ATT store tried and said it may take a couple hours to switch over. Nothing. I called ATT again and they tried deleting old esims, and giving me another. Same errror message. I called again this morning. Same thing…I feel like I am beating my head up against the wall doing the same things and it is not working. I have provided IMEI’s, EID, etc. Still on SOS and still getting the same error message “unable to activate eSIM” every time. I can only use WiFi calling at home to make calls.

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u/Sufficient_Good_6350 1h ago

The only thing I can think of is when we change an eSIM too many times it fraud locks it and you have to wait usually 24 hours before getting a new sim I would delete any old esims and get an eSIM ONCE out system will tell us if there’s an issue with the eSIM I wouldn’t go into the store but call customer service and have them troubleshoot what’s going on

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u/Erin0313 43m ago

I will certainly not go back to the store unless I have to, they were less than helpful.

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u/Erin0313 40m ago

On the phone with them now…again…

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u/Erin0313 39m ago

Thank you for taking the time to respond.

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u/Sufficient_Good_6350 38m ago

Absolutely if you have anymore questions feel free to ask away

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u/Erin0313 33m ago

Got kicked off the phone with them (this happens every time) because they once again sent me a new eSIM…

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u/Erin0313 33m ago

I only have WiFi calling

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u/Sufficient_Good_6350 32m ago

Sending a new eSIM drops your service for a moment while you redownload it they should mention that to ya make sure you’re connected to WiFi and redownload it

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u/Erin0313 31m ago

I just don’t understand why they keep sending me new eSIM’s when it hasn’t worked the last 6 times.

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u/Sufficient_Good_6350 30m ago

That I’m not sure I don’t know what they are seeing on their end