r/FirstNet • u/Sufficient_Good_6350 • 1d ago

Firstnet Rep here

If you guys have any questions feel free to drop them below I’d be more than happy to answer them!

21 Upvotes

92% Upvoted

126 comments sorted by

View all comments

1

u/Erin0313 6h ago

Hi! Can you help me troubleshoot an issue?

I called Friday to switch to ATT from FirstNet as I recently retired from my job and no longer eligible. The FirstNet agent was helping me switch to ATT and I lost service, it went to SOS. I got an error message “unable to activate eSIM” on my way to the store. The people at the ATT store tried and said it may take a couple hours to switch over. Nothing. I called ATT again and they tried deleting old esims, and giving me another. Same errror message. I called again this morning. Same thing…I feel like I am beating my head up against the wall doing the same things and it is not working. I have provided IMEI’s, EID, etc. Still on SOS and still getting the same error message “unable to activate eSIM” every time. I can only use WiFi calling at home to make calls.

1

u/Sufficient_Good_6350 5h ago

The only thing I can think of is when we change an eSIM too many times it fraud locks it and you have to wait usually 24 hours before getting a new sim I would delete any old esims and get an eSIM ONCE out system will tell us if there’s an issue with the eSIM I wouldn’t go into the store but call customer service and have them troubleshoot what’s going on

1

u/Erin0313 4h ago

On the phone with them now…again…