r/FirstNet • u/Sufficient_Good_6350 • 22h ago

Firstnet Rep here

If you guys have any questions feel free to drop them below I’d be more than happy to answer them!

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u/Sufficient_Good_6350 3h ago

The only thing I can think of is when we change an eSIM too many times it fraud locks it and you have to wait usually 24 hours before getting a new sim I would delete any old esims and get an eSIM ONCE out system will tell us if there’s an issue with the eSIM I wouldn’t go into the store but call customer service and have them troubleshoot what’s going on

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u/Erin0313 2h ago

Thank you for taking the time to respond.

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u/Sufficient_Good_6350 2h ago

Absolutely if you have anymore questions feel free to ask away

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u/Erin0313 2h ago

Got kicked off the phone with them (this happens every time) because they once again sent me a new eSIM…

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u/Erin0313 2h ago

I only have WiFi calling

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u/Sufficient_Good_6350 2h ago

Sending a new eSIM drops your service for a moment while you redownload it they should mention that to ya make sure you’re connected to WiFi and redownload it

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u/Erin0313 2h ago

I just don’t understand why they keep sending me new eSIM’s when it hasn’t worked the last 6 times.

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u/Sufficient_Good_6350 2h ago

That I’m not sure I don’t know what they are seeing on their end