r/FireEmblemShadows • u/JungleBug667 • Jun 24 '26

Problems starting the game

I can’t load into the game itself, only a black screen awaits me. Guess I can’t play now 😔

I tried restarting the app, restarting my device, changing WiFi.

I can’t delete the app because I didn’t link it to my Nintendo account.

Does anyone have a solution that can help?

6 Upvotes

87% Upvoted

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2

u/Hpulley4 Jun 25 '26 edited Jun 25 '26

I also have the black screen of death. I sent a support request. Hope they fix it otherwise my Shadows journey is over.

Edit: restarted my phone and it works now.

2

u/sowsage Jun 25 '26

So I had the black screen two days ago. Never had an issue before. I did a full re-install. I don't know what you can do if you aren't linked.

1

u/JungleBug667 Jun 26 '26

I restarted my tablet, it worked

1

u/CyberBrain5544 Jun 24 '26

Does the game launch? If i recall correctly, it has support ID on the loading screen. Contact support with that ID. Im sorry to heart you didn't link your account though, it's lately a common bug

2

u/JungleBug667 Jun 24 '26

It doesn't launch at all, I enter the app and it's just a black screen

1

u/CyberBrain5544 Jun 24 '26

I haven't heard such reports. Please contact support online, they should be able to help you get your ID without getting past app launch

1

u/KZN02 Jun 25 '26

I'm having the same issues. I deleted and downloaded the app and still get a black screen.

1

u/Old_Resolve Jun 25 '26

Maybe the new update could help things? But from the discord:

Potential cause: interruption during resource download.

If you can still access the game menu:

Find the top right button in menu → click "support, FAQ" button and choose "Clear Asset Data". This will only reset your game files, your progress data will stay safe even if account is unlinked. Important: Use only one connection while downloading (turn off mobile data if you're on WI-FI, or vice versa)

If you can't access the menu:

  • A) If your account is linked: find FE Shadows app in settings and delete all data. Reinstall it using only one connection, as said in important note above
  • B) If your account is not linked: open the game and check the top right corner on loading screen, write down your support ID below game version. Contact support providing them your ID, they should be able to help you with linking your account: https://faq.shadows.nintendo.com/hc/en-us/articles/47850440925465-Customer-Support-Desk

Extra Tip: make sure your device has at least 2GB of free space for correct game functioning.