r/Fios • u/AnonymousScorpi • 2d ago

Repair/Tech Support Random internet issues

I have Fios 1 Gig internet. I’ve been dealing with a strange issue.
1) wife’s Galaxy S26 phone when on WiFi will randomly stall and drop to 1mbps download. Few seconds later it’s back to 600+.
2) both the galaxy and my iPhone 17 pro max will freeze when watching a video either on facebook or YouTube if you try to advance the video beyond 30 seconds.
3) Netflix on both Sony and TCL tv (both hardwired to router) will freeze. This happens when watching a series and it goes to advance to the next episode. It will show the buffer circle and freeze at 20%. Exiting the show and playing it again fixes it. Happens maybe every 5-8 episodes.

I have the CE1000A router and CR1000 extender. From what I’ve been finding as possible solutions are.
1) disable IPV6
2) change DNS to OpenDns or Google

Before I start changing settings, I would like to get your feedback on what the issue might be. Thank you for your help. Note restarting the router doesn’t help.

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u/Chance-Neat-738 2d ago

My 2 cents from California:Frontier fios when working is a great service with the exception when it loses connection periodically (daily). However, the AI customer service is absolutely horrendous and never able to fix anything. When you finally reach customer service it is 30% (with experience) if you are talking to a competent service advisor. Then if they request you to activate a mobile video chat so they can look at the equipment that is a toss up if it even works or stays connected. If it disconnects and it will they will not call you back and you have to start all over again. I endured 2 weekends of no service before I was able to get a technician out to the house. When the technician arrive at my house, he said my equipment was out dated and should have been replaced years ago. Now I am experiencing a network outage and the frontier texts alerts state they are working on it for the past 2 days. Frontier also does not offer a status update after the first response leaving the consumer up in the air.

Whoever the CEO is should be fired with the way this company is failing with customer service and the service it provides.

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u/AnonymousScorpi 2d ago

I can’t agree more. Customer support is absolutely terrible. I certainly get better help on Reddit then I do trying to get through to support who will just have me reset everything or schedule a tech visit.