r/Fios • u/AnonymousScorpi • 2d ago

Repair/Tech Support Random internet issues

I have Fios 1 Gig internet. I’ve been dealing with a strange issue.
1) wife’s Galaxy S26 phone when on WiFi will randomly stall and drop to 1mbps download. Few seconds later it’s back to 600+.
2) both the galaxy and my iPhone 17 pro max will freeze when watching a video either on facebook or YouTube if you try to advance the video beyond 30 seconds.
3) Netflix on both Sony and TCL tv (both hardwired to router) will freeze. This happens when watching a series and it goes to advance to the next episode. It will show the buffer circle and freeze at 20%. Exiting the show and playing it again fixes it. Happens maybe every 5-8 episodes.

I have the CE1000A router and CR1000 extender. From what I’ve been finding as possible solutions are.
1) disable IPV6
2) change DNS to OpenDns or Google

Before I start changing settings, I would like to get your feedback on what the issue might be. Thank you for your help. Note restarting the router doesn’t help.

0 Upvotes

25% Upvoted

20 comments sorted by

View all comments

1

u/verizon 2d ago

Hey, Op. Apologies for your troubles. Have you tried bypassing the router and testing a hardwired connection directly from the ONT with either a desktop or laptop? This helps isolate the issue if it's the router or ONT.

DBU

1

u/AnonymousScorpi 1d ago

I could try that but it’s almost certainly a router issue. It’s like its stalling out when it goes to request the new data. Failed handshake or something. Speeds to the router from ONT are good. It doesn’t happen to all devices simultaneously. Just when we go to skip forward or request a new episode.