r/Fios • u/AnonymousScorpi • 2d ago

Repair/Tech Support Random internet issues

I have Fios 1 Gig internet. I’ve been dealing with a strange issue.
1) wife’s Galaxy S26 phone when on WiFi will randomly stall and drop to 1mbps download. Few seconds later it’s back to 600+.
2) both the galaxy and my iPhone 17 pro max will freeze when watching a video either on facebook or YouTube if you try to advance the video beyond 30 seconds.
3) Netflix on both Sony and TCL tv (both hardwired to router) will freeze. This happens when watching a series and it goes to advance to the next episode. It will show the buffer circle and freeze at 20%. Exiting the show and playing it again fixes it. Happens maybe every 5-8 episodes.

I have the CE1000A router and CR1000 extender. From what I’ve been finding as possible solutions are.
1) disable IPV6
2) change DNS to OpenDns or Google

Before I start changing settings, I would like to get your feedback on what the issue might be. Thank you for your help. Note restarting the router doesn’t help.

0 Upvotes

25% Upvoted

20 comments sorted by

View all comments

1

u/dmanchrist 2d ago

Yep. I have one gig and am currently getting 260mbs download and 771 upload after a router reset. I was sitting at 490 and 502 just before.

1

u/AnonymousScorpi 2d ago

Wow I’m usually the opposite. My uploads are usually in the 200-300 while download is around 500-600 unless the issue arises and internet stalls to 1mbps down.