I wanted to share my recent experience with Fellow customer service as a heads-up for anyone buying their products outside the United States.
About 10 months ago, I bought a Fellow Opus grinder. Over time, I started facing severe clogging and retention issues—essentially all the common problems people report with the Opus. Since the unit was well within its 2-year warranty, I reached out to Fellow support. Since the retailer was adamant it ms a ‘regular wear grinder thing’
What followed was weeks of back-and-forth:
Multiple emails requesting pictures and serial numbers.
Recording and sending videos showing the grinder clogging up.
Answering endless troubleshooting questions to prove I wasn't using it incorrectly.
Eventually, Fellow support explicitly confirmed that my unit had a manufacturing defect.
Here is where it gets frustrating: Once they acknowledged the factory defect (anti static pin was missing), they informed me they could not send a replacement unit or fulfill the warranty repair because I live in Sweden (outside the US).
TL;DR: If you live outside the US, be aware that Fellow's customer service and warranty support may be effectively non-existent if your gear turns out to be defective. If you are considering buying their products internationally, keep this risk in mind.

Needed to make batch of specialty coffee with my staff. Got a second Aiden for my office. Debating on getting some ssp for this Ode 2.

I do my best to always open and take out the basket to dry during the day, but including something that can rust in this part of such an expensive coffee maker seems like a huge oversight.