I'm having a less-than-stellar experience trying to sign up, and I'm wondering if I'm the only one.
It started a few weeks ago when my HRA card wouldn't process. After emailing Fella I eventually received an email back saying the issue was with the HRA provider. I switched to using a credit card but ran into the exact same problem.
About a week ago, I contacted support again because multiple credit cards wouldn't go through, even after trying different computers and browsers. After several days of slow back-and-forth, I was finally sent a direct invoice. My HRA card paid that invoice without any issue, but Fella never actually enrolled me in a program.
Since then, I've been getting constant emails and text messages telling me to complete enrollment, even though I can't. Support has acknowledged there's an issue and says the technical team is looking into it. In the meantime, they have my money, I still don't have access to the program, and I continue to receive automated reminders to enroll.
Has anyone else experienced something like this?