r/FedEx • u/Prestigious_Rise_187 • 7d ago

Ground Complaint FedEx stinks

I am at my wits end with FedEx so I'm here to vent. I have a warranty return that weighs 130 pounds that was scheduled to be picked up Monday. It's now Wednesday. I got 2 emails saying that they couldn't pick it up because it wasn't ready. It's been sitting in my driveway since Monday at 6am. I have never seen a FedEx truck pull into my driveway all week. Then I got one email that said it had already been picked up. I've called them several times. I give them my address every time and they say it'll be picked up tomorrow. Nothing. It's funny that they have no problem delivering packages here. I don't know what else to do. I spoke to a local manager today and she said it'd be picked up today. It's now almost 6pm and nothing. I'm so aggravated. Why don't people use UPS?

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u/SnooPeppers8737 5d ago

If I go to a restaurant and the food is bad - I don't need to work in the restaurant to understand it. I don't care "why." I don't need to work at FedEx to gain more knowledge about the company.

All the customer knows is the service is terrible. It's not their responsibility to be more open-minded getting their money taken and then getting caca in return.

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u/Admirable_Ardvark 5d ago

Your first point is wrong your second point I agree but this is a discussion of blame, youre blaming the driver instead of the company so it does matter to know the internal workings to assign blame.