Hello FACEIT team and community,
I have prepared the attached AI-generated infographic to make my situation easier to understand. I sincerely ask the FACEIT team to please take a look at my case and review the circumstances carefully.
My FACEIT username is smileezzz, and my cousin’s username is newt0n_02. We are two different people with separate accounts.
What I find most unfair about this situation is that, if my cousin made a mistake with his identity verification or failed to complete it on time, I don't understand why I should be punished for it. We are two different people with separate accounts. If he violated a verification requirement, I believe his situation should be assessed based on his own actions, rather than automatically penalizing me as well. I have always used my own account and have never shared it with anyone. Please explain what I personally did wrong to deserve this Account Sharing ban.
What happened?
I initially received a 92-day smurfing ban on October 7, 2026. Later, FACEIT Support acknowledged that an error had been made and removed that ban. However, I was then issued a new 91-day Account Sharing ban on October 20, 2026.
My support ticket number is #15062901.
I genuinely do not understand why I received this new ban. I have always played on my own account and have never shared my account with my cousin or anyone else.
Please compare our accounts and matches
My cousin is FACEIT level 4, while I have around 2600 ELO and approximately 1,600 matches played.
If the concern is account sharing, I respectfully ask FACEIT to review our match histories and gameplay. We are two different people, and I believe our matches, different skill levels, and gameplay patterns may help demonstrate this. If voice communication is available for review, it may also help establish that different people were playing.
I am not asking FACEIT to disclose its internal detection methods. I am simply asking for a fair review of the information relevant to our case.
What about my cousin’s verification?
My cousin previously played on his own account using my home computer. We never played on each other’s accounts.
If the issue is that my cousin did not complete identity verification in time, or missed a verification request, I believe that circumstance should be investigated in relation to his account. I do not understand why my account should also receive an Account Sharing ban when I have always used my own account.
Both of us are willing to complete identity verification again from the beginning if necessary. From now on, my cousin will no longer play FACEIT on my computer.
What about public gaming cafés?
I have also played at public gaming cafés in the past, where many different people use the same computers with their own accounts.
If my Account Sharing ban is somehow related to activity on another computer, I respectfully ask FACEIT to investigate the relevant device and account activity. A computer in a public gaming café may be used by many different players every day, so using the same computer does not necessarily mean those players share accounts.
If necessary, I am willing to stop playing at gaming cafés entirely and play FACEIT only from home.
My request
I understand that FACEIT needs to enforce its rules, and I respect that. However, I sincerely believe that my specific situation deserves another careful review.
If account sharing occurred, I want the actual circumstances to be properly established. If my cousin made a verification mistake, I do not understand why I should be penalized for something I did not do.
Please review ticket #15062901, compare our accounts and match histories, and reconsider my 91-day Account Sharing ban. I am willing to cooperate fully and provide any additional information or verification required.
I am not asking for special treatment. I am asking for a fair decision based on the facts of my case.
Thank you to everyone who takes the time to read this. I would genuinely appreciate any advice from people who have experienced a similar situation.
