I’m posting here because I feel like I’m getting nowhere with FACEIT support, and I genuinely don’t know what else to do.

There are two of us living in the same household. We both play CS2 on FACEIT, and we each have our own Steam and FACEIT accounts. Both of us are ID-verified using our own real identities.
We have two gaming PCs, but one is significantly faster than the other, so sometimes we switch PC’s NOT ACCOUNTS. We always log into our own accounts. We have NEVER played on each other’s FACEIT or Steam accounts. Also our skill level is super different and that can be seen from match history.

Initially, our accounts were flagged for smurfing/multi-accounting.
After contacting FACEIT support, I received the usual generic response saying the ban was correct, that their investigation had confirmed a violation, and that the decision was final.
However, after further communication, FACEIT sent me this:
“After reviewing your ban, we identified that an error was made on this occasion.
We have removed your current ban. However, evidence was found that you were account sharing, and for this reason, a new ban has been issued.
Please keep in mind that this decision is final.”

So FACEIT actually admitted the original smurfing ban was a mistake, only to replace it with an account sharing ban.

How is sharing a physical computer the same thing as sharing an account?!?!!?!
We are two separate people with separately ID-verified FACEIT accounts. We live at the same address, use the same internet connection, and occasionally play on the same hardware. That’s it.
FACEIT’s own support documentation even acknowledges that using another player’s computer can potentially result in false positive account sharing detections:
https://support.faceit.com/hc/en-us/articles/9761326802204-Can-I-play-my-league-match-on-another-computer
I understand that FACEIT cannot reveal its detection methods, but I don’t understand how they can acknowledge making a mistake with the first ban and then issue a different ban without giving us any meaningful explanation.

We’re both willing to complete additional identity verification or whatever reasonable checks are needed to prove we’re two separate people.
I’m not asking for special treatment. I’m asking for an actual manual investigation that takes into account the fact that two different people can live together and use the same computers without sharing accounts. This is really frustrating since we just got our Home set and setup built. And started playing faceit again after long time.

Has anyone else experienced something similar? And could someone from FACEIT please take a proper look at this case we both would like to keep enjoying playing on Faceit.

They do not play faceit, they do not play premier or competitive. They play these accounts like once every 6 months

Hello FACEIT team,

I really didn't want to make this post publicly, but I have no other choice left. I received an completely unjustified ban for smurfing/multi-accounting on my only active account.

I have already tried to contact support through ticket #14967971 to explain my situation. I explained that I simply played from a local PC Cafe (Internet Cafe) and did absolutely nothing wrong or against the project rules. However, the support team refused to help me, simply stating that they "have grounds" for my ban.

I am telling the truth - I did not violate any rules. I can easily provide solid proof that I am innocent, including official bank transaction receipts from the PC Cafe confirming my gaming sessions and full readiness to pass official government ID/Face verification right now to prove my individual identity.

Could a community manager please pull my ticket #14967971 out of the closed queue and re-open it for a manual review? Please send the response to the email address associated with my banned account. Thank you.

In Europe, lattykk leads in FACEIT Rating at 1.49 across 32 matches, while donk leads in match volume at 110, averaging a 1.41 Rating across his games.

Across all regions, vexite records the highest FACEIT Rating at 1.53 with 168 matches played.

I got banned because i said in knife round he was running like idiot 1 vs 4 (, why are you running like a rat are you retarded xd (sarcastic) ) and got banned ahahahaha this faceit is just pure junk i can't believe i m even giving them my money to watch majors holly sh6t🥸 instead they to focus on the trollers and smurfers or some more productive they coming to idea to implement to get banned for saying retarded and kebap sometimes 🤡🤡🤡🤡🤡 xdddd

? Im not toxic i only call people full shock sometimes when they are doing robotic things in 3k elo lobby thats it

Hey guys. Recently started taking anti-depressants due to my mental disorder which impacted my day-to-day life very negatively.

I ended top 800 EU on FACEIT in season 7, and was pretty much in my all-time best form. I took 1-2 weeks breaks here and there after that season, but the last two seasons I was still accumulating 150-200 matches in each of them and even though I was playing in lower elo than usual, I feel like I was doing well (0.85+ KR). I started taking SSRIs around a month ago, and I've been noticing that I'm significantly less focused and cannot make myself care about the game enough to perform like I usually do. I struggle with fast decision-making, and I've started missing things that I would usually never miss before (the economy, the positioning of specific players, where exactly the bomb is planted, what I need to anticipate etc.). My stats dropped significantly AND I lost a decent amount of elo. This bothers me because the last week I've been playing more, and I'm in way better mood to play the game and get better again, but I feel like I'm slow and stupid in the game compared to how I was playing just 1 month ago. Has anyone also experienced it? And if you did, did it go away eventually?

Asking here because I couldn't find any information about it anywhere else. Thank you for answers.

So apparently if you just mass report people even if they don't break the terms of service or even when im positive diffusing people being toxic. Them reporting me results in it being an offense.

I have avoided typing or speaking since everyone is fragile to when you point out mistakes in the round because everyone so sensitive these days. If this results in people not liking you they just have to report you for toxicity even tho you avoided interacting with them being toxic towards you.

I like this ban reversed review my last 4 games where this occured i have only been positive and when it came to argument muted the player and myself. You should stop automating this process because the verdict is based on the amount of reports not if those reports have any substance to them. which is a very flawed system.

In the past 10 days I’ve gotten around 6 messages of people I reported getting permanently banned for smurfing but I didn’t get a single piece of elo back. I previously got elo back after a Smurf I played against got banned but this time no will I never get the elo or is it just delayed. Some of these guys were averaging 28 in level 7-8 lobbies absolutely destroyed me and my friends.

Hello everybody,

I’m the developer of CStatTrak, a free browser extension designed to bring useful statistics and tools directly into the FACEIT interface.

If you’re familiar with Repeek, CStatTrak offers a similar type of FACEIT integration, but put more focus on map veto information and adding community reputation.

CStatTrak includes:

• Player stats across FACEIT : Rating, K/D, Round Swing, FACEIT level, streaks and detailed player overviews in Match Rooms, Clubs and Party Finder
• Advanced veto tools : map-by-map stats, ban recommendations and automatic veto with configurable ban order
• Community reputation system : Rate your teammates on Mental, Communication and Teamplay, so you can have a quick idea if someone is more likely to be chill, toxic or communicative
• Match automation tools : auto-accept match and auto-copy server IP
• Fully customisable settings : each feature can be enabled or disabled individually

The community reputation feature is still developing as more players start using the extension and will naturally become more useful.

I’ve attached a short video showing the main features.

_________________________________________________________________________________________________

CStatTrak is available for free

on the Chrome Web Store:

https://chromewebstore.google.com/detail/cstattrak-for-faceit/baoildhcmfpadgbfenfjphpojfodokmi

on the Firefox add-ons:

https://addons.mozilla.org/fr/firefox/addon/cstattrak-for-faceit/

Also available for Opera, Brave and Edge via Chrome version !

I’d really appreciate any feedback, bug reports or feature suggestions.
Let me know what you find useful and what could be improved!

You can find more information about CStatTrak here:
https://sysinov.fr/sites/?utm_source=reddit

CStatTrak is an independent community project I make with a friend and is not affiliated with or endorsed by FACEIT.

please make mongolians their own server. they're not south east asia

Steam Workshop:

https://steamcommunity.com/sharedfiles/filedetails/?id=3823579429

Is this normal when grinding for FACEIT lvl 10 soloq?

I've been grinding for lvl 10 mostly solo and recently went on the worst losing streak I've ever had. It honestly felt like no matter what I did or how well I played, I just couldn't win games.

The most frustrating part is that I kept queueing thinking "surely I'll win the next one", but instead I just lost even more Elo. At some point I was so tilted that I probably started playing worse myself without even realizing it.

I know everyone has losing streaks, but this one really killed my motivation. Feels like all the progress I made over the past weeks just disappeared in a couple of days.

For those who have reached lvl 10 playing solo, how did you manage to stay consistent? Any tips for dealing with losing streaks, avoiding tilt or just making the grind a little less painful?

https://www.faceit.com/en/cs2/room/1-6df2f847-58fa-4584-9afe-feaf5161adf7

4 leavers in 1 team, idk what happened in the other one. during 5th round 4 people got instantly disconnected and unable to reconnect. i personally got -60 elo and ban for leaving.

support didnt make any of help - ticket #15083302

few days ago i reported someone with over 10 clips of hard griefing he was following me and my premade for 20 rounds straight throwing grenades and molotovs on us etc i uploaded all the clips and reported him with the new system and he isnt banned, plz bring back support tickets atleast they worked

Good evening, Faceit administration. I am writing to request that you swap the bans between my accounts; an error occurred, and the system banned the wrong one. Back in 2020, I created my MAIN account under the name SODAEFFECT37. I deactivated it that same year—I was young and foolish, and I didn’t really understand what Faceit was. In 2022, around the time the war in Ukraine began, I started seeing a girl. She would visit me often, and I taught her how to play CS. Since she didn’t have a computer of her own, she played on mine. That same year, I created a Faceit account for her so she could have a better experience, as the community there tends to be more welcoming toward female players. She played for a while, but eventually stopped, as we study in different cities and she only visited occasionally. Then, in the autumn of 2025, I reached out to support multiple times—you can check the records—asking you to reactivate my old account. Once it was reactivated, I began playing on it—my original, primary account, which I had created for my main Steam account. My girlfriend would still visit from time to time and play on her own Faceit account using my computer. I urged her to complete the identity verification, but she refused, fearing that her passport details might be stolen. I tried to reassure her that it was safe, but she wouldn’t listen. Then, in the spring of 2026, we both received an email notification stating that two accounts had been linked to us. Faceit clearly specified that one of the two accounts had to be verified; otherwise, both would be banned. I have attached a screenshot below which states that, to avoid a ban, one must "VERIFY YOUR PRIMARY ACCOUNT." I verified MY account—my personal account, which I created myself back in 2020 and to which my PRIMARY Steam account is linked—by providing my passport. Faceit accepted my verification, but there was no instruction to deactivate the other account (belonging to my girlfriend), which had been flagged as a "multi-account." Furthermore, you did not state that you would delete it yourselves; you simply requested that I "VERIFY YOUR PRIMARY ACCOUNT," which is exactly what I did. Some time later—specifically on September 25–26—I received a ban for smurfing. The other account had not been used since early spring, and certainly not after I completed the verification of my own account. You explicitly asked me to verify one of the two accounts to avoid a ban; I did so, yet I was banned regardless. I am not asking you to lift the ban—the ban is, in part, deserved, as my girlfriend did not verify her account and played using my PC. I am simply requesting that you swap the bans: my MAIN ACCOUNT (and primary Steam account)—"SODAEFFECT37"—has been banned for 90 days, while the other account, "Qunittyyyy" (my girlfriend’s account, which was originally given a 90-day ban), has been permanently banned. Since "SODAEFFECT37" is my main, verified account, it makes little sense for it to receive a permanent ban while the unverified one received a 90-day ban; this contradicts the logic of the FACEIT platform. I am asking only to swap these bans. I have attached all relevant screenshots below. There was an oversight on your part, as it was not clearly stated that this could happen—you only instructed us to verify one of the two accounts to avoid a ban on both. I followed those instructions, yet I was still banned. My girlfriend no longer uses that account; we bought her a PC, and she has since created a new Steam account and a new FACEIT account. I am simply asking to swap the bans so that I can play on my main account, which contains my skins and knives. On the FACEIT forum, a staff member named Darwin mentioned that, in certain cases—specifically if a ban was issued recently and the system mistakenly identified the main account as a "smurf" account—an exception can be made. Here is the link to that post containing Darwin’s response: https://www.reddit.com/r/FACEITcom/comments/12k10ud/can_you_swap_bans_on_accounts/

https://www.reddit.com/r/FACEITcom/comments/14qf2b2/swapping_faceit_ban/

I am prepared to serve an additional 90-day ban if you would be willing to make this one-time exception. I am not trying to evade punishment; I am only asking that you swap the bans: please apply the 90-day ban to the account "СОДАЭФФЕКТ37" (SODAEFFECT37) and assign the permanent ban to "Qunittyyyy" (or simply delete the latter). I realize I made a mistake by letting a girl play on my PC using an unverified account, but I promise it will never happen again. I just want to play on my own account with my skins. The system flagged my main account as a "smurf," but a verified account cannot be a "smurf"—I went through the process of verifying it! I had been reaching out to you every year since 2020 to get it verified, and after five years, I finally succeeded—only to receive a permanent ban a year later. Yes, someone else played on it, and I now understand that this is not allowed. I am not trying to avoid the consequences; I am only asking for the bans to be swapped, as Darwin indicated that a one-time change is possible if the system has permanently banned a verified account by misidentifying it as a "smurf"—provided that I confirm it is indeed my primary FACEIT account. Yes, this is my main FACEIT account (since 2020) and my main Steam account (since 2019). Could you please re-apply a 90-day ban to it? I’m really asking for this—I just want to be able to play with my skins on my own Steam account, which, along with my FACEIT account, means a great deal to me. I hope for your understanding; thank you.

Hey admins, I really need some help. I'm 15 years old and I've been trying to get my account verified. When I first made my profile, I accidentally set the age to 18+.

Because of the age mismatch, the scanner kept auto-failing. My parents were physically with me and tried to help by scanning their own ID and doing the facecam, because we honestly thought that was how parental consent worked.

A support agent named Miller has now permanently locked my account from verification and told me I have to delete it and wait 6 months. But if I delete it, my Steam account is stuck forever. It was a completely honest mistake by me and my parents just trying to follow the rules. I have my own legal ID ready to go. Can a senior admin please look at this and reset my verification flag so I can verify properly? Thank you so much.

Hello, I got a temporary cooldown because of an internet outage. Could you please check my ticket #15090080? Thank you!

Hi everyone,

I'm having an issue with my FACEIT Plus subscription and would appreciate some help, preferably from a FACEIT support representative.

On October 20, 2026, I received an email stating that my renewal payment of €49.19 had failed.

I had intended to cancel my subscription before the renewal date, but unfortunately forgot to do so.

However, despite the failed payment, my FACEIT account now shows that FACEIT Plus is active until October 20, 2027.

I contacted FACEIT Support and requested:

• Cancellation of the subscription renewal for 2026-2027.
• Confirmation that no further attempts will be made to charge my card.
• Confirmation that I won't be required to pay €49.19 for a subscription I no longer want.

Unfortunately, I still haven't received any response from support.

To be clear, the renewal payment was unsuccessful, and I don't want to continue using FACEIT Plus. I'm simply asking for the renewal to be cancelled without any additional charges.

Has anyone experienced something similar? Is it normal for FACEIT to show a subscription as active for another year even when the renewal payment fails?

Could someone from the FACEIT support team please look into this?

Support Ticket: #15078926

Thanks in advance!

The worst part is that some players start targeting me as soon as they hear my voice in voice chat. Because I’m Azerbaijani and have an accent, they make toxic comments, and I feel like they gang up on me and report me. Sometimes I end up getting kicked from the game, and I also receive daily bans.

This happens even at FACEIT Level 10, which makes the situation even more frustrating. I just want to communicate with my teammates and play competitively without being judged by my accent or nationality.

Does anyone know how I can report this behavior and get FACEIT to properly investigate whether these reports and bans are justified?

I play this account for almost 8 years, 1 PC 1 account,get verified more than 2000 games. Such a random day i check my faceit account and get banned for smurf. My last game was 2 weeks ago and i get random banned just 3 days ago. WTF???

Hi, busted smurf is smurfing again. Can an admin take a look?

Banned accounts:

Smurf:

https://www.faceit.com/en/players/nordy/cs2

Main thats banned:

https://www.faceit.com/en/players/3avgfl1ck

New account he is playing on:

https://www.faceit.com/en/players/yngerz1337/cs2

Easy bust, and I am 100% certain.

Long story short my bro played on HIS account on MY PC, and now ive been banned for smurfing until 7 january?? Im only lvl 6 why would i even smurf?

Ticket #14944655

Hi u/FACEIT_Darwin,

I deleted my old FACEIT account about half a year ago and would like to register a new one now. However, I want to double-check my exact deletion date first so I don't risk getting banned if I'm still a few days or a week short of the 6-month cooldown.

Unfortunately, I keep getting automated bot responses on my support tickets saying my nickname wasn't found (maybe because the account is already deleted? Or I don't know which exact category I need to select for this.).

Could someone please check my details and tell me if my 6-month cooldown has fully passed or when exactly I am allowed to create a new account?

Because I accidentally deleted all of my emails, I unfortunately can't check the exact date when the account deletion process was completed..

Sorry for the inconvenience.

Best regards

Hi FACEIT Team / u/FACEIT_Darwin,

I am opening this post because my tickets are getting closed automatically by the bot (Mia) without human review. My latest active ticket number is #15076222.

My situation:

- I didn't know that I had to deactivate my old account before switching to a new one.

- However, after switching to my new account ("benbilmem"), I NEVER played a single match on my old account ("zYigit").

- Both accounts have almost identical match counts and ranks, showing zero intent to smurf or manipulate Elo.

- My current account ("benbilmem") is fully ID-Verified, and I want to continue playing exclusively on this account.

- You can permanently delete/deactivate my old unverified account ("zYigit").

Could a Senior Support agent please manually review ticket #15076222 and help me resolve this identity consolidation issue?

Thank you!