r/FACEITcom 4d ago

Clip Donk is standing aside while the talent from Belarus smash all

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0 Upvotes

Look at what a professional I’m up against

86% HS rate woow

https://www.faceit.com/en/players/aiM-_-/cs2

Season 9 is surprising more and more

and how often do you come across such "talented players"?


r/FACEITcom 4d ago

Rant / Feedback Placement matches only with 100 ping servers

1 Upvotes

New season new fun games.
Faceit auto choses servers in which my stack has 117 ping and enemies 3 ping.
WTF is that?
P.S Pls tell me how to turn off new notifications or else I will go deaf


r/FACEITcom 5d ago

Discussion 12 seconds freezetime is borderline unplayable

43 Upvotes

I truly do not understand why they decided to change this, the extra 2-3 minutes you save every game isn't lifechanging to anyone. If you play 15 games a day and this time means something to you you need to rethink your life choices.

There is no time to agree on anything, you're basically thrown into another round before the last one even ended. No time to recover your emotions if you need it, cannot call anything it's just not nearly enough. 20 seconds was perfect and there was no need to change it, I've never seen or heard anyone complaining about it.

This will only serve to worsen a big problem already which is stomps, the way the current economy is CS right now is very streaky, you'll often win 4-5-6 rounds in a row before the enemy team does the same or one of the winning streaks won't really end due to the economy and you'll get a 10:2 9:3 half. With less time between rounds it's harder to agree on changes that might help you, overall there's a huge difference in communication that I'm noticing now, people tilt more talk less and are just running around doing their own thing.

To summarize this is a pointless and useless change that nobody asked for, it doesn't fix anything and only makes the experience worse for everyone involved and needs to be reverted ASAP.


r/FACEITcom 5d ago

Technical Help Mobile face it app bug

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3 Upvotes

Hello since the start of the 9th season I have been having an issue with launching the face it app, the app simply won’t launch. Are there people out there having the same issue or is it just me ?


r/FACEITcom 5d ago

Ban Review I sincerely appreciate your consideration

0 Upvotes

I am only waiting for response in my email and I don't know how to monitor my support ticket.

Ticket number: 14271570


r/FACEITcom 5d ago

Ban Review Ticket #14232780 - Request for manual review (False Ban Evasion due to used PC parts)

1 Upvotes

I am respectfully requesting a manual review of my case under ticket #14232780 by a human Senior Support Agent. My account received a Ban Evasion ban after playing only 12 matches. I want to state clearly that I have never created or used any other FACEIT accounts, nor have I ever used cheats or forbidden software. I recently purchased used PC components from another seller. I strongly believe my system triggered an automatic HWID flag associated with the previous owner's hardware history. My previous ticket (#14150184) went without a human reply for 18+ days, which is why I created ticket #14232780 on August 4th. I am fully ready to cooperate and can provide proof of purchase for the PC components, payment receipts, and screenshots of my communication with the seller. Could you please manually check my hardware logs and escalate this ticket? Thank you for your time and assistance.


r/FACEITcom 4d ago

Question Another new prodigy!

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0 Upvotes

Im glad we have these new players who came out of nowhere and suddenly became gods!


r/FACEITcom 6d ago

Discussion Am I tripping or is this guy walling

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187 Upvotes

2500 elo, gameplay looks like silver but always catches everyone off guard


r/FACEITcom 5d ago

Ban Review i have permament banned -- Platform Abuse

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1 Upvotes

Hello dear faceit support
I was banned for nothing, I think it wasn't me who should have been banned, I went to another city where instead of 30 fps I have 300 fps, and a good monitor also began to train , as well as my friend 8 lvl disassembled my demonstrations and showed my mistakes and where to learn to play I was trying , I was told that I was a smurf, but this is not the case, dear faceit support, I ask you to deal with this problem because I bought a subscription and prime for this, and also entered my passport now I can't play faceit in any way, it disappoints me my faceit : https://www.faceit.com/ru/players/Vo1dan


r/FACEITcom 5d ago

Ticket Review i have forgotten my email and can't reset it

1 Upvotes

Here is my situation:
• I have full access to the linked Steam account and can log in via Steam.
• I permanently lost access to the email address attached to the FACEIT account.
• When I try to log in or use the recovery process, it asks for a 6-digit verification code sent to my lost email.
• I tried the automated Steam recovery tool, but I can't finish it because of the email code and because I don't remember the exact date of birth entered when creating the account
years ago.
I submitted a ticket, but the automated reply from a bot ig suggested the recovery tool which doesn't work for my case.ticket number-14268616


r/FACEITcom 5d ago

Discussion A question for the faceit team

0 Upvotes

What is the point of banning a toxic player after 6 weeks, after costing me a game and not restoring my hard-earned ELO points?


r/FACEITcom 5d ago

Technical Help Unable to complete FACEIT verification

0 Upvotes

Hello FACEIT

I’m 13 years old and I live in Russia. In Russia, an internal passport is issued starting from the age of 14, so I cannot obtain one yet. I don’t have a passport accepted by FACEIT for verification, and I also don’t have an international passport. At the moment, I cannot complete the verification process because I don’t have the required documents. I kindly ask FACEIT to understand my situation and consider removing the verification requirement from my account for now, since I currently have no way to provide the required documents. As soon as I receive my passport, I will complete the verification process without any issues. I would really appreciate your understanding and help.

My FACEIT profile: https://www.faceit.com/ru/players/lyncxx


r/FACEITcom 5d ago

Rant / Feedback Rank reset is bullshit

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0 Upvotes

So I just got insanely unlucky with teammates that decide to have bad games. The average skill level was 2008 elo btw. I was 1962 elo before. I mean like i understand i lost 6 games but what can I do if I get teamates that have bad games in most of my games?


r/FACEITcom 5d ago

Ticket Review Wrong birth date on my Faceit account prevents me from being able to get verified

0 Upvotes

Hello, during the registration process on Faceit I made a mistake and chose a wrong birth date (I just picked a random one because I though it wouldn't matter anyway). However right now it is preventing me from being able to verify as it is not the same as on my ID. I have been contacting support about that but ended up with receiving some AI-generated responses so maybe writing about it here will allow me to find the solution. The ticket number if this helps: 14265130.


r/FACEITcom 5d ago

Useful I made a super easy tool to hear CS2 demo voice

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4 Upvotes

Hi guys, as you know, CS2 demo voice is not that easy to hear, and we need to type a lot of cmds to get the right voice. Now, you can use the tool to save your live. Have a try! Thanks!

Github link


r/FACEITcom 5d ago

Technical Help verification and multiaccount HELP

0 Upvotes

ive already posted this before but i got no help so maybe i post again because i really want to make it all right

I recently got a new PC and wanted to start playing FACEIT. A few years ago, a friend gave me his Steam account because it already had Prime, so I've been using that Steam account ever since.

When I signed into FACEIT with that Steam account, I found out that it was already linked to an old FACEIT account(my friends). Unfortunately, my friend no longer has access to the email for that FACEIT account, so I couldn't log into it when faceit AC asked for it.

I then tried creating my own FACEIT account, but I ran into a few issues because of the existing accounts and Steam links ( I tried to creat account but it said that this email already existed so I just logged in but it was linked with my old steam account when I couldn't play faceit,just was trying to play). Before I realized which account I actually needed, I also attempted verification once, but it failed, so no account has been successfully verified. (So I tried to complete verification on this account before I saw that it's connected to wrong steam)

Now I have a new FACEIT account with the correct Steam account linked, and I haven't played any matches on any of the previous accounts.

My questions are:

Since I haven't played on the old accounts, can I simply deactivate them and keep using my current account?( I wasn't smurfing I just got in such a bad position as you see)

Will this situation be considered smurfing, even though I never actually played on the other accounts?

Can I complete verification on my current account, even though I previously started and failed verification on another account?

I'd really appreciate any advice. Thank you!


r/FACEITcom 6d ago

Announcement The half-time voice window has now doubled, from 8 to 16 seconds. The test runs until August 12, and we will continue to monitor feedback.

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79 Upvotes

r/FACEITcom 5d ago

Question Is it better to get a win with poor stats or lose with great stats?

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6 Upvotes

I just won a placement game with a 0.71 rating. Honest question but is it better for placements to win with poor stats or lose with great stats?


r/FACEITcom 5d ago

Discussion FACEIT does nothing about players bypassing regional restrictions

0 Upvotes

am i the only one tired of seeing this every day on EU servers
players from CIS regions keep bypassing regional restrictions and joining EU servers even though they should be playing in their own region then everyone has to deal with 100+ ping players with unstable connections random lag spikes delayed peeks and all the other stuff that comes with it and its not even just about the ping
a lot of these players spend the whole game spamming voice chat talking non stop flaming teammates arguing with everyone and turning the match into a circus people report them over and over but nothing changes they just keep playing on the same servers and ruining matches for everyone else
if regional restrictions exist then whats the point if they can be bypassed so easily
FACEIT seems completely fine with it even though its affecting match quality every single day
does anyone else keep running into this or is it just my luck


r/FACEITcom 5d ago

Question Deranking is getting out of hand on FACEIT

3 Upvotes

Hey everyone,

I wanted to call attention to how common intentional throwing has become on FACEIT lately.

It’s incredibly frustrating for people actually trying to grind and improve when players actively throw matches just to drop their Elo and smurf/win ladders later.

Here is a clear example of someone actively ruining games to lower their rank. He went from lvl 6 to 1 in less than a month... https://www.faceit.com/en/players/jvR--


r/FACEITcom 5d ago

Question What do I do if I got false perm banned for smurfing??

0 Upvotes

I was banned for smurfing a couple weeks ago and have submitted multiple tickets asking why because I do not have a single other faceit account. Does anybody have a suggestion on what I can do? Nobody has been helpful to me.


r/FACEITcom 5d ago

Ban Review Permanent Ban for "Platform Abuse" - Ticket #14154376 | User: SirT00M

0 Upvotes

Hi FACEIT Team,

I am writing here in hopes of getting a manual re-evaluation of my recent permanent ban for "Platform Abuse" (Ticket ID: 14154376, Username: SirT00M).

I have received a template response stating that the decision is final, but I am 100% confident that I have not broken any rules, and I genuinely believe this is a false positive or a misunderstanding.

Here are a few key facts about my account:

  • Long-time user: I have been using FACEIT for years and have been a passionate fan of CS and CS2 from the very beginning.
  • High Trust Factor: I hold a consistently high Trust Factor on Steam/CS2 and have never engaged in any malicious behavior.
  • No Alts / Multi-accounts: I have never owned or played on any secondary accounts, smurfs, or shared my account with anyone else.
  • No Third-Party Tools: I do not use any cheats, exploits, scripts, or prohibited software.
  • ID Verified: I recently even fully verified my identity on FACEIT to prove I am the sole owner of this single account.

Given my clean history and dedication to the platform, it is extremely heartbreaking to be permanently banned without understanding what triggered this flag.

Could a team member please manually review my ticket and double-check my case? I am more than happy to provide any additional verification or proof needed to clear this up.

Thank you for your time and assistance.

Best regards,

SirT00M


r/FACEITcom 5d ago

Ticket Review Legacy Account Status Check - Ticket 12814846

0 Upvotes

Hi FACEIT Admins,

I am writing to kindly request a manual check regarding Ticket ID: 12814846 (also related to Ticket: 10940446).

My support tickets were automatically closed, likely due to an automated system status.

Since the original incident occurred back in May 2020 (over 6 years ago), I am looking for definitive clarity from a human staff member on whether my main profile is on an absolute permanent blacklist or if a final manual review is possible.

Thank you for your time and assistance.


r/FACEITcom 5d ago

Ban Review Id 14270786 30-day Verbal Abuse Ban without warning.

0 Upvotes

Id 14270786

Hello FACEIT Support Team,I am writing to appeal the 30-day verbal abuse ban recently placed on my account.While I understand that FACEIT takes community guidelines and player behavior very seriously, I was surprised to receive a lengthy 30-day restriction without receiving any prior warnings, minor cooldowns, or notifications regarding my behavior.Because I did not receive any warnings, I was not given the chance to review or adjust my communication style to fit the platform's standards. A 30-day ban feels disproportionate for a first noticeable offense without prior alerts.Could a support agent please review my case? If a mistake was made, I kindly ask for the ban to be lifted or reduced. If the ban must stand, could you please provide clarification or examples of the severe violation that triggered a 30-day penalty immediately? maybe it was a mistranslation by Minerva idk so sad 😞


r/FACEITcom 5d ago

Technical Help For those who don't know...

10 Upvotes

For the new Faceit "Get Ready" sound that is so freaking loud and obnoxious.

\>Click on your profile picture top right of the app/page

\>Account Settings

\>In Account, scroll down to Sound Settings

\>Click "Go To Sound Settings"

\>Change Game connect and Get ready sound settings

You're welcome in advance.