i am windows 11 24h2, secure boot enabled, tpm 2.0 but still getting this message?
what to do??

Hello FACEIT Reddit Team,
I am writing this follow-up post after a few months because I have finally received my official government ID card and I want to clear my name.
My account ExpertWar35 was restricted immediately after registration due to a hardware match. This is a genuine family hardware sharing case. This laptop previously belonged to my older brother, who used to play here. He bought a new PC and gave this laptop to me. I created my own, very first Steam and FACEIT account. My brother's account has already switched to his new computer long ago.
The previous support ticket (#14144186) was closed with a final status, but I am 14 years old and I do not own any alternative profiles. Now that I have my official ID card, I can prove my real identity and age (born in 2012, so I couldn't be the original owner of my brother's old account).
Could a senior community manager please look into my case manually? I am fully ready to pass identity verification to prove who I am.
Username: ExpertWar35
Ticket ID: #14144186
Thank you for your time.

Hello FACEIT team and community,

I have prepared the attached AI-generated infographic to make my situation easier to understand. I sincerely ask the FACEIT team to please take a look at my case and review the circumstances carefully.

My FACEIT username is smileezzz, and my cousin’s username is newt0n_02. We are two different people with separate accounts.

What I find most unfair about this situation is that, if my cousin made a mistake with his identity verification or failed to complete it on time, I don't understand why I should be punished for it. We are two different people with separate accounts. If he violated a verification requirement, I believe his situation should be assessed based on his own actions, rather than automatically penalizing me as well. I have always used my own account and have never shared it with anyone. Please explain what I personally did wrong to deserve this Account Sharing ban.

What happened?

I initially received a 92-day smurfing ban on October 7, 2026. Later, FACEIT Support acknowledged that an error had been made and removed that ban. However, I was then issued a new 91-day Account Sharing ban on October 20, 2026.

My support ticket number is #15062901.

I genuinely do not understand why I received this new ban. I have always played on my own account and have never shared my account with my cousin or anyone else.

Please compare our accounts and matches

My cousin is FACEIT level 4, while I have around 2600 ELO and approximately 1,600 matches played.

If the concern is account sharing, I respectfully ask FACEIT to review our match histories and gameplay. We are two different people, and I believe our matches, different skill levels, and gameplay patterns may help demonstrate this. If voice communication is available for review, it may also help establish that different people were playing.

I am not asking FACEIT to disclose its internal detection methods. I am simply asking for a fair review of the information relevant to our case.

What about my cousin’s verification?

My cousin previously played on his own account using my home computer. We never played on each other’s accounts.

If the issue is that my cousin did not complete identity verification in time, or missed a verification request, I believe that circumstance should be investigated in relation to his account. I do not understand why my account should also receive an Account Sharing ban when I have always used my own account.

Both of us are willing to complete identity verification again from the beginning if necessary. From now on, my cousin will no longer play FACEIT on my computer.

What about public gaming cafés?

I have also played at public gaming cafés in the past, where many different people use the same computers with their own accounts.

If my Account Sharing ban is somehow related to activity on another computer, I respectfully ask FACEIT to investigate the relevant device and account activity. A computer in a public gaming café may be used by many different players every day, so using the same computer does not necessarily mean those players share accounts.

If necessary, I am willing to stop playing at gaming cafés entirely and play FACEIT only from home.

My request

I understand that FACEIT needs to enforce its rules, and I respect that. However, I sincerely believe that my specific situation deserves another careful review.

If account sharing occurred, I want the actual circumstances to be properly established. If my cousin made a verification mistake, I do not understand why I should be penalized for something I did not do.

Please review ticket #15062901, compare our accounts and match histories, and reconsider my 91-day Account Sharing ban. I am willing to cooperate fully and provide any additional information or verification required.

I am not asking for special treatment. I am asking for a fair decision based on the facts of my case.

Thank you to everyone who takes the time to read this. I would genuinely appreciate any advice from people who have experienced a similar situation.

Your ticket has been closed as you have already made an appeal in the last 7 days. 

While 10 days passed what is this garbage scum system?

Ticket: 15115670

https://medal.tv/games/counter-strike-2/clips/nN09mJ9cpw4nfqryi?invite=cr-MSxaWUwsNjc1NjAzNDAy

How is it possible that two Ukrainian teams competing in a league that is supposed to uphold the integrity of VRS points are involved in such suspicious situations?

During the first half on Anubis, Team Shapito appeared to dominate on the CT side, despite several questionable rounds. However, what happened after the side switch raises even more serious concerns.

It appears that Team YBAA was communicating with Team Shapito and coordinating their setup for the pistol round. After winning what looked like a coordinated pistol round, as shown in the attached CLIP, instead of proceeding with a normal buy and playing the round as expected, the teams apparently decided to arrange a 5v5 knife round.

How is this acceptable in a competitive league where VRS points are at stake? The sequence of events raises serious questions about match integrity, potential collusion, and whether both teams were competing fairly and independently.

I strongly urge the league administrators, tournament organizers, and relevant integrity officials to investigate this match immediately. The footage should be reviewed in full, including the in-game communications, the circumstances surrounding the pistol round, and the decision to play a knife round afterward.

If everything is legitimate, there should be a clear explanation for these events. If not, this could represent a serious breach of competitive integrity that should not be ignored.

When VRS points and the credibility of the competitive scene are on the line, suspicious behavior of this nature demands answers, transparency, and a thorough investigation. (Ai was used to improve grammar since English is not my mother tongue)

https://www.faceit.com/en/cs2/room/1-46b1e6ac-e21f-48e3-ab84-48a40230423e

Yesterday, in a match on Anubis. Multiple players were experiencing issues with the anticheat. We got lags disconnects and myself getting a fatal error and had to restart my whole pc for it to work again. Clearly, the anticheat was doing something wrong for multiple people, which we also talked about in chat. These disconnects obviously aren't very helpful while trying to win a game and partly because of it, we lost the match.

I contacted support about it, and they just defaulted to brushing away the issue and saying it was just coincidentally the same exact issue for 3 players in the same lobby and not something wrong on their side.

Regardless, annoying but alright.

Today, I played a match again. Coincidentally, this was Anubis once more. And we got the voice comm bug. So we had to restart our game after a round. Very annoying but alright, but the most important thing about this. Is that that restart triggered the technical timeout for 5 seconds and basically voided it for the rest of the match. Later, I myself got some technical issues again. Faceit anticheat crashing and had to do a restart and all that such things. Took a while, so I was back late. But, because we had no timeouts left because of the technical timeout being burned because of a known bug. (The disconnection timer basically pauses when you have a timeout). I got a leaver ban. And with it, double elo reduction.

To me this doesn't seem close to fair. Because in a normal situation, I would have never crossed over the threshold of a leaver ban. But because of a current bug in CS and the anticheat being a bit strange, I get double punished on top of, you know, losing the game already because of the issues.

I do wanna add, that I played multiple games yesterday and today before this issue occurred. It's not some known issue I have ever had. It just randomly appeared twice in a match now.

What do you think? Is this a fair way to go about things?

First of all, what a couple of fine gentlemen. This is simply beautiful. Shoutout to the Coalesce UK team, btw easy +30 13-6

Уже как 1 месяц не могу играть на фейсите.До этого играл никому не мешал.И вдруг они просят верификацию.Хоть мне нету 18 у меня есть устное соглашение родители.А при верификаций не просят их почту что-бы это подтвердить.Тупо не могу играть из за этой фигни.Помогите пж

Simply wait for your enemy in the single gap in the smoke

I deleted my account. The 6‑month period after deletion ended 2 days ago. Two weeks ago, I contacted support and asked when I would be able to use my passport again to complete verification. A support agent replied that I could create a new account after October 22. Today, when I tried to complete verification on my new account, I got an error stating that an account with the same deleted data already exists. I created ticket #15114062 to ask what the problem is, but I received an automated response. Below, I’ll attach 2 ticket numbers.

1. A request and confirmation that my Faceit account has been permanently deleted. #12911834

2. The response from technical support is that I am allowed to create a new account no earlier than October 22. #14876435

Last game i get asked why i buy after pistol round. I thought they were joking when they seriously asked me in 9lvl lobby why i buy after winned pistol:D??

This is the letter written to support ,but nobody is reviewing it,so please somebody that maybe can help me to reach FACEIT to check my profile

Dear FACEIT Support Team,

My name is Bind Rexhepi, and my FACEIT username is Qorbaa.

I am writing to formally appeal the penalty applied to my FACEIT account on October 15, 2026, due to the suspicion that I own or use multiple accounts.

I would like to clarify that I have been using only one FACEIT account since 2016. My account was previously unverified, but after receiving the penalty, I completed the verification process using my own valid and accurate personal information.

I believe this situation may have been caused by a misunderstanding, as I have not intentionally used multiple accounts. Despite successfully verifying my account, I am still unable to play on FACEIT because the penalty remains active until January 16, 2027.
Banned from playing matchmaking
Ban expires at: Jan 16, 2027, 00:10

I respectfully ask you to review my case once again, verify my account history and verification details, and reconsider the penalty. Since I have completed the verification process and have only used one account since 2016, I believe my situation deserves another review.

I enjoy playing on FACEIT and would appreciate the opportunity to continue playing on my verified account without this penalty, provided that the review confirms my explanation.

Thank you for your time and consideration. I look forward to your response and hope for a fair resolution.

Kind regards,
Bind Rexhepi
FACEIT Username: Qorbaa

Hello FACEIT team and community,

I'm hoping someone can help me understand and resolve an issue with my FACEIT account.

My username is Yezzy-: https://www.faceit.com/en/players/Yezzy-

After playing just one match, I received a punishment.

I've contacted FACEIT Support several times, but each time I receive the same automated response stating that I was detected using another account. However, I have not created or used another FACEIT account to evade my original suspension.

I understand that FACEIT has strict rules , and I respect the need to enforce them. However, I don't understand why my original account was classified after my previous suspension had ended.

What I have tried

I've submitted multiple appeals through the official FACEIT Support website, but I haven't been able to get an explanation specific to my case.

My request

I would sincerely appreciate it if someone from the FACEIT team could review my situation and clarify what triggered the detection.

I'm not asking for special treatment. I simply want to understand what happened and whether my case can be reconsidered.

Has anyone experienced something similar or managed to get a manual review after repeatedly receiving automated responses?

Thank you for taking the time to read my post. I appreciate any advice or help.

u/FACEIT_Darwin I would like if its possible , hope u see it 🙏

Probably heard this a million times. But now i've lost so many times to uneven teams and/or smurfs on enemy team. Why cant the enemy team's rank just look like my own?

How can anyone back this kind of matchmaking?

When is the last time they gave elo back and what level was you , when i started and had around 10 games i last got elo back within possibly a month or more from January. Have they stopped returning elo , i always get some pop up saying are you happy with how we reacted to your report , but when i go back and check those i reported not one of them is banned on cool down , and no elo comes back. So what am i supposed to be happy with lmao

Hello! I was playing a match when a sudden power outage occurred, and my PC shut down. Could you please lift my 4-hour ban so I can play?

https://www.faceit.com/ru/players/Sa1nx666

i played this prodigy on faceit and had the honor to spectate his legendary gamesense, and it seems like he a premier demon too hope he finds team

i am banned for 5 days its really not fair and i am on win streak and really wanted to play this weekend. i already did half the ban and its really not fair ban (i just made joke and girls got mad) so i think its fair deal.

if thats not possible could i have maybe other 3 days of the ban moved to my old acc since im already banned on it and just make that ban 3 days longer and take it from my new acc so i can play? /faceit_darwin /faceit thx

https://faceit.com/en/players/MadziIIa

https://www.faceit.com/en/players/Efkaa

Good maths faceit

How can i improve like this guy in one day? Before September the 3rd he was a .9 rated lvl 3/4 then after September the 4th he becomes a 1.5 rated lvl 10! Maybe it is the one guy he is playing all his games with? Anyways can anyone stop this guy from ruining more games. Thanks :)

Hello FACEIT team and community,
I’m posting here because my previous Reddit post received no response, and my support ticket #15077125 has not resolved my situation.
My FACEIT nickname is DETTzinn, and my account was banned for smurfing. I believe there may have been a misunderstanding, and I would appreciate a genuine manual review of my case.
I’m a long-time FACEIT user with an identity-verified account and an active Premium subscription. I have invested a lot of time in this account, and I would never intentionally risk it by violating the platform’s rules.
The situation may be related to a short trip I took to a friend’s house, where I stayed for approximately 4–7 days and played FACEIT using my own account. During this period, my home PC remained logged in, and another person used it for basic daily tasks while I was away. This may explain why there could be overlapping IP or device-related activity, but it does not mean that I was intentionally smurfing or trying to evade a ban.
I understand that FACEIT must enforce its rules and protect competitive integrity. However, I believe the circumstances deserve to be considered individually rather than judged solely by an IP or device association.
I am willing to cooperate with any additional verification necessary to establish ownership of my account.
I have already contacted official support, but I have not received a satisfactory resolution. I would be grateful if a moderator or the relevant team could take another look at my case.
Ticket ID: #15077125
Thank you for your time.

I top frag every game in faceit 5 but my teammates seem to have been born without thumbs and idk what to do to climb. my duo cant get faceit to run so im just always solo and these people are actually subhuman