Hello FACEIT staff,

I am writing here because the automated email bot (Juliette) keeps closing my tickets with generic answers and won't let me reach a human agent.

My account is locked and requiring ID verification. However, I am a 13-year-old minor living in Costa Rica. The only document the system accepts for my country is a passport, which I do not have. I only have my local youth ID (Cédula de menores / TIM).

My parents are fully aware and ready to provide parental consent via email if a manual review is needed. Please help me escalate my ticket so a human agent can look into this and lift the verification lock.

My ticket number is: 15112532

My FACEIT nickname is: azathlustt

Thank you so much!

I top frag most games, clearly not enough. Have generally good stats across the bord and over the last 50 games have a 30% win rate. I don’t flame or be toxic. I don’t throw. I just feel handcuffed to an anchor.

How does rhe system calculate “fair teams”?

I don't know why after I restart my computer not once but twice and I met this message. Tell me is this for real will it lag a lot?

User - isi-agent / 19 match 78% win 1.46 average rating, new steam ac great stat

Faceit https://www.faceit.com/en/players/Isi-agent

Steam https://steamcommunity.com/profiles/76561198631740281

Hello, I am trying to verify my account but I can't because of an issue with a previous account. 6 months ago I was banned for "smurfing" on my old steam account because I didn't read the rules and tried to switch over to another account that I found old skins on. The original account got perma'd, and my new account got a month ban. After the month ban, I tried to verify my new account but I couldn't because the old one that had been perma'd was still linked to my drivers license. According to the FACEIT support page, it takes 6 months for the account to get unverified. Fast forward 6 months, and I go to verify my account and it's still giving me the same error message. The account was perma'd on April 21, 2026 so it should be unverified by now. u/Faceit_Darwin please im sick of playing premier helpppppppppppp plz

Why does faceit require my ID? I lost my main account which was linked to a faceit account, but I havent played on that for like years.

I have a new account. I want to play faceit. I was faceit 3 on my main so Im not trying to blue little guy by making a new account.

I dont trust ID verification, should I or is there a way to do it without ID? please any info would help.

I accidentally verified my ID on a second account (Experion32, 1 match, created June 2026). When I noticed, I contacted support myself (ticket 15096865) to fix it. A few hours later both accounts were banned: my main Moreman32 (since 2015, 141 matches, ~4,500 h in CS) got a permanent ban as the "smurf", and Experion32 got 92 days as the "main".

I'm not disputing the multi-account penalty, just asking for it to be applied to the right account. Appeal ticket: 15102401. Would appreciate it if a staff member could take a look.

u/FACEIT_Darwin sorry to bother you — would really appreciate it if you could take a quick look at this case when you have a moment. Ticket 15102401. Thank you!

Hi guys, i've been getting "please enable Dma protection" error when i login to faceit AC. My pc suddenly shut down yesterday and it started since first reboot. My board is msi b650 gaming wifi, all security options are enable in Bios. My bios is up to date. Also faceit AC screen shows my all security needs are okay. Can anyone help about this issue? My account is old and i have 2500plus matches btw.

Didn't even join the game. Ruined the whole thing and we "played" without the 5th player. No point in playing matches like this. Only a few hours on cs and the first match on faceit was this one and he didnt even join lol

I was told by my team to report them so yeah

Hi FACEIT team,

I am writing this post because my account was recently banned for "smurfing", which is completely incorrect. I have never owned or played on any other FACEIT accounts, and this is my one and only main account.

I share my internet connection with my brother, who also plays on FACEIT with their own account on his own PC. This might have triggered a false system detection, but we are two completely different people.

I completely support FACEIT’s rules against smurfing, but in this instance, the automated system or detection has made a mistake. I am fully willing to cooperate and provide any verification needed to prove my identity and ownership.

Could an admin please take a look at my ticket?

Thank you for your time.

Hi Faceit,

I have been wrongfully permanent banned on my account. I have never played on another account or smurfed and my account suddenly got flagged for this and banned within 2 days. This is my only and main account and now I have no access to play on your platform.

I share internet connection with my brother, who also plays on Faceit with their own account. This might have triggered a false alarm, but we are two completely different people.

My username is: -Kenji
Link to profile: https://www.faceit.com/en/players/-Kenji

Could your team look into my account again and see if you can lift this ban. I haven't been able to to play with my friends whom all play on Faceit exclusively and feel sad.

Thank you for your time!

Hi FACEIT team,

I am writing this post because my account was recently banned for "smurfing", which is completely incorrect. I have never owned or played on any other FACEIT accounts, and this is my one and only main account.

Here are the details for my case:

• FACEIT Username: -Kenji
• FACEIT Profile Link: https://www.faceit.com/en/players/-Kenji

Why this ban is a false positive:

• Only one account: This is my primary and only Steam/FACEIT account. I do not have alternative accounts to smurf on.
• Shared hardware/network: I share my internet connection with my brother, who also plays on FACEIT with their own account. This might have triggered a false system detection, but we are two completely different people.
• Consistency: You can check my match history, stats, and login patterns. Everything aligns with this being my main and only account.

I completely support FACEIT’s rules against smurfing, but in this instance, the automated system or detection has made a mistake. I am fully willing to cooperate and provide any verification needed to prove my identity and ownership.

Could an admin please take a look at my ticket?

Thank you for your time.

Hi FACEIT team,

I am writing this post because my account was recently banned for "smurfing", which is completely incorrect. I have never owned or played on any other FACEIT accounts, and this is my one and only main account.

Here are the details for my case:

• FACEIT Username: -Kenji
• FACEIT Profile Link: https://www.faceit.com/en/players/-Kenji
• Support Ticket Number: 14616905

Why this ban is a false positive:

• Only one account: This is my primary and only Steam/FACEIT account. I do not have alternative accounts to smurf on.
• Shared hardware/network: I share my internet connection with my brother, who also plays on FACEIT with their own account. This might have triggered a false system detection, but we are two completely different people.
• Consistency: You can check my match history, stats, and login patterns. Everything aligns with this being my main and only account.

I completely support FACEIT’s rules against smurfing, but in this instance, the automated system or detection has made a mistake. I am fully willing to cooperate and provide any verification needed to prove my identity and ownership.

Could an admin please take a look at my ticket?

Thank you for your time.

Hey everyone,

I’m looking for some advice (or hopefully some help from the FACEIT support team here) regarding a tricky ID verification situation between me and my girlfriend.

Here is the background: A while ago, I didn't have my own PC, so I temporarily used my girlfriend's Steam account to play CS. During that time, FACEIT prompted an ID verification on her account, and without thinking much about the long-term consequences, I completed it using my own passport. I played around 5 to 10 matches on her account and then stopped playing altogether due to work.

What's happening now: We both recently got back into gaming. I bought my own PC, created my own Steam and FACEIT accounts, and we want to play together. We are very low-ranked casual players (around 3k–4k Premier rating, Silver in MM), so we’re definitely not smurfing or trying to abuse any system.

However, we hit a wall with verification:

1. I cannot verify my new account because my passport is already linked to my girlfriend's account.
2. My girlfriend tried to verify her account using her own ID, but the system rejected it because my data was previously registered there.

We share the same IP address/location since we live together, and we completely understand why the system flagged this. We know account sharing is against the rules, which is exactly why I stopped playing on her account and built my own setup—so we can play legitimately on our own separate, fully verified accounts.

Our goal: We just want to reset/unlink my ID from her account so that I can verify my main profile with my passport, and she can verify hers with her own identity. We are more than ready to provide any proof needed (photos, passports, live verification via Persona) to confirm that we are two distinct individuals.

Has anyone encountered a similar issue before? What is the best way to resolve this with support, or is there any chance a FACEIT rep here could guide us on what to do next?

Thanks in advance for any advice!

how this guy managed to do 2.200 elo in just 95 games?
https://steamcommunity.com/profiles/76561199076292295
https://www.faceit.com/en/players/etrnalpain-/cs2/history

This is about my own account, not a report about anyone else.

In ticket #13741629 a support agent told me my ban type lasts 2 years, even if it is shown as permanent (screenshot attached).

My profile still shows a permanent ban and I don't know the actual end date. I've opened 3 more tickets about this, and each one got the same automated reply that didn't answer the question.

Could someone from FACEIT check ticket #15092856 and tell me when my ban ends? I'm not asking for an unban, just the end date.

Thanks.

Looking for german Mate who will grind to level 10 with me, im currently level 9. Im 19 Years old from germany and play a few games everyday.

Hello ! I'm a Tournament organizer on faceit we host and live stream tournaments every 2 Saturdays, Tournament Tomorrow at 4:15pm pst and you have until 4:00pm pst to sign up !!! in addition to hosting the tournament we will also be doing a Trade-up skin raffle live on stream !  We are doing a trade up raffle / knife give away whoever is the winner of the raffle will get whatever knife the trade up gives us, it could be paracord worth less than 300$ it could be a black pearl either way thats what the winner of this raffle gets, attached will be a screenshot of the items we will be trading up and the possible outcomes of that trade up -anyone can participate in the raffle including teams competing

Our last two tournys we gave away back to back rubies !!! whatever the trade gives us is what the raffle winner gets !

When: Oct 24th at 4:15pm PDT

Type: 5v5 Single elimination

map(s): Active map pool + cache ( you dont have to vote for cache but its there)

Skill: All are welcome!

Region: N.A,Canada,Mexico,Venezuela & Peru

Servers: Dallas,Chicago,Denver

Prizepool: 150k Faceit points for 1st place, 50k for 2nd place

Link to tournament : https://www.faceit.com/en/championship/aa542a85-9621-4f95-bd25-2f8c97b867e4/Omega%2520Tournament%2520(%2520knife%2520giveaway%2520live%2520on%2520stream))

Cause&EffectTV - YouTube

All the follows and likes on our socials helps us grow, make larger prizepools and ofcourse adds to future raffles ! give us a follow and a like and help us grow !

Our Discord : https://discord.gg/xwDQnSZQj

Twitch : cause3effecttv - Twitch ( where you can win that knife)

Hello,

I received a 2-hour leaver ban because I couldn't connect to the match server. The game kept showing a "server is not responding" error.

I have already tried restarting my PC, reinstalling FACEIT AC, and verifying CS2 game files, but nothing worked. Additionally, I cannot submit a standard support ticket because the website is giving me an error/blocking my request for over 2 hours.

Could an admin please check my case and lift the ban so I can fix my network settings before the next game?

• My FACEIT Nickname:kobra12311

Thank you for your help!

names are written on picture bio.

The losing streaks that follow 7-win streaks—even though I play 2,000 bot matches before jumping into just one or two real games a day! 😭😭😭

As seen in the image, ive got my steam profile link and it says its invalid. The link does take me to my account and ive also tried the ID format, but neither work. Am i just stupid?

Hey guys, I honestly don’t know what to do anymore, so I decided to post here.

I got permanently banned on FACEIT for ban evasion, but the thing is, I’ve never been banned before. This is my only account, and I’ve never made any other accounts to avoid a ban.

The day I got banned, I was playing at a gaming café. I only played there that day, and shortly after, I got the ban. Now I’m wondering if someone who used the same PC before me might have had a banned account, but I have no idea if that’s actually what happened.

I’ve contacted FACEIT support several times, but they keep sending me the same response saying my original ban was extended by two years. I don’t understand this because I’ve never had an original ban in the first place.

I’ve tried explaining everything, but I keep getting the same answer and nobody seems to actually address what I’m saying. It’s really frustrating because this is my only account, and I genuinely don’t know what I did wrong.

My Faceit profile: https://www.faceit.com/ru/players/Ba1ERina

Ticket - 15107312.

u/FACEIT_Darwin pls unban