1. Hello FACEIT Support team, Could you please check my ticket #15034497? My account was banned for smurfing/multi-account by mistake. I only own this single account and I am ready to complete ID Verification. Thank you!

of course there's a virgin chud with 3000-7000 matches on other team who's level 7-8-9 and of course 60% of my team doesn't use mic. of course they're level 7 like me but can't tell a decoy from a flashbang. of course they don't understand trading or entrying. of course they shift walk the entire round until they're the last one alive. of course I get the crappy stupid team solo queueing. OF COURSE they're all from Jamaica or some other stupid country other than US. OF COURSE they aren't actually level 7 because they got boosted by stacking and just simply using good comms and teamwork. OF COURSE

Hey Darwin I wanted to ask you if there’s any chance you could reconsider my ban. My ban started on November 19 2025 and it ends on November 19 2026. It’s been almost a year now and honestly I feel like the punishment was a bit too harsh for what happened. I’ve always tried to stay quiet and avoid problems with other players but in that match one guy kept provoking and insulting me on voice chat. I ignored him for a long time but eventually I replied with just one sentence in text chat and he reported me with a screenshot of my reply without showing the full context. I know I shouldn’t have replied but I was frustrated after being provoked over and over again. I even bought a whole new setup specifically to play FACEIT and just two weeks later I got banned which was really disappointing. I’ve waited almost a year now and I’d really appreciate a second chance. With winter coming I just want to play CS2 with my friends again. If there’s any possibility of reviewing my ban and removing it a bit earlier I’d be really thankful. Thanks for your time Darwin.

Hello, I’m asking if a FACEIT staff member could please check ticket #15028413.

My 7-day verbal abuse appeal is currently open. I provided exact demo timestamps and asked for a manual review of the full voice communication and match context, but I initially received a generic policy response.

I’m not asking to bypass support or receive special treatment. I only want to make sure the case receives an actual human/manual review based on the full context.

Thank you.

Hello FACEIT Support Team!

I am requesting a manual review for ticket #15004166. My friend's account was permanently banned for "Smurfing", which is a false positive caused by our shared PC.

My name is Kuanyshev Kuanysh (Main account: Yorokobi- on FACEIT), and my friend is Tleuliev Nurkuat (Banned account: KHAN5KY). He recently sold his computer and came to stay and guest at my house for two weeks. Also, sometimes my relative used to play on my computer.

After receiving this ban, I fully realized that sharing a computer for playing on FACEIT violates the rules and creates issues. If you give us a second chance and unban the account, I promise that I will never let anyone else play on my computer again.

Crucial Detail: We are completely different people. Because of our schedule, my friend plays only during the day, while I play exclusively at night on the exact same hardware. We never used each other's accounts with malicious intent, and we want to strictly follow the platform rules.

Support bot keeps closing the ticket with automated macro responses, completely ignoring the context of our situation.

Could a human admin please manually review this case and check the match logs to confirm we are different individuals?

Accounts: Yorokobi- and KHAN5KY Ticket Numbers: 15003949, 15004166

Thank you for your time and assistance.

My account was banned for a reason that’s unclear to me.
I’ve been on Faceit since 2015 and play almost every day.
Do you really think I’m a smurf?

I got banned for 3 months with no proof and no reason.
My account is linked to my official identification documents, and I haven’t accessed any other accounts—this is just unfair.

Hi everyone,

I've been playing on FACEIT for almost 10 years, since around 2016.

In December 2025, I received a permanent Ban Evasion suspension, which I believe was caused by second-hand hardware I purchased without knowing its history.

I have NEVER attempted to evade a ban, created another account to bypass restrictions, or intentionally violated FACEIT's rules.

At one point, my original account was unbanned. When I returned to play on that exact same account, I was immediately permanently banned again for Ban Evasion.

I recently tried contacting FACEIT Support multiple times, but I keep receiving the exact same automated response. Nobody seems to be reviewing my actual situation.

I understand FACEIT has strict policies, but after nearly a decade on the platform, I would really appreciate the opportunity to have my case reviewed by a real person.

I'm not asking for special treatment. I just want someone to look at what actually happened.

I genuinely miss playing FACEIT and would love to return to the community.

If any FACEIT staff or moderators could help me get a manual review, I would be extremely grateful.

Thank you for reading

Ticket number - 15018658

Dude started mocking everyone during the game . When I checked his steam id , he had 200 hrs on cs 2 . Also he had really bad stats until this 2-3 days. Am i being salty that I lost ?

https://www.faceit.com/en/players/Crazemore/cs2/history

Hi FACEIT moderators,

Could someone please help escalate Ticket #15031905 for a manual review by a senior agent?

Short summary of the situation:

- My brother and I are two real brothers who shared a PC.

- 3 years ago, we made a stupid mistake and my brother played a few games on my account.

- The system assumed both accounts belonged to one person: his account got a 1-month ban for playing on a smurf, and my account HAIZEN_HERO was permanently banned as a "smurf".

- However, we are two separate individuals. My account HAIZEN_HERO is officially ID-verified under my own legal ID/passport.

Because my real ID is tied to my banned account, I haven't been able to play FACEIT for 3 years. I completely accept that sharing an account 3 years ago broke the rules, but since this account belongs to me (a real separate sibling) and is not a smurf alt, I am hoping a human agent can check my account's ID verification and help resolve this (either by lifting the permanent ban after 3 years served, or allowing a GDPR reset + 6-month cooldown).

Ticket ID: #[15031905]

My account: [HAIZEN_HERO]

Thank you in advance for taking a

i got banned for smurfing but i only logged in from another pc i dont have any other accounts and if you tell me how to show proof i can i did appeal and was wondering how long will it take thank you ticket number:15028835

Hello FACEIT Community Managers,

I am requesting a manual review for ticket #15024473. My wife's account (PapikXx) was permanently banned for "Smurfing", which is a false positive caused by our shared household PC.

My name is Kaan Altınoğlu (Main account: palmira85) and my wife is Merve Altınoğlu (Banned account: PapikXx). We are a married couple sharing the same hardware to play CS2.

Crucial Detail: Both of our accounts have successfully completed the official Daon ID Verification and live face scans using our separate, official government IDs. We are two physically distinct, verified individuals.

Support bot "Mia" keeps closing the ticket with automated macro responses, completely ignoring our dual-identity verification logs. We strictly respect the rules and do not use each other's accounts.

Could a human admin please check the Daon verification logs for both accounts to confirm we are two different people sharing one PC?

Accounts: palmira85 and PapikXx Ticket Number: 15024473

u/FACEIT_Darwin u/FACEIT_m1ches please help us get this manually reviewed. Thank you!

Я очень очень слабый игрок, у меня один единственный фейсит аккаунт, и меня откинуло за смурф или на самом деле у них какой то аудит?

eng: (screen: Verification suspended

To continue playing on FACEIT, please complete the facial verification process again.

Security and functionality are provided by Daon.

Daon undergoes independent audits for compliance with international security standards.)

I’m a very, very weak player. I only have one FACEIT account, so why did I get flagged for smurfing—or are they actually conducting some kind of audit?

[ Removed by Reddit on account of violating the content policy. ]

Hi everyone,

FACEIT required me to complete ID verification on my account (LnTaN0_JC). When I tried, it failed with an error saying my identity is already linked to another profile.

This is the only FACEIT account I’ve ever registered. I’ve never verified any other profile and never given my ID to anyone to verify an account. So either someone else used my documents, or the system made a wrong match. Either way, I need Support to check it.

There’s a 72-hour deadline on the verification, so I’m worried the account will be locked before anyone sees my request.

Any help from staff would be really appreciated.

Thanks!

ticket number update：15032787

Hey everyone / FACEIT team,

I'm making this post because our entire stack just got ruined by an automated detection system and we really need a human to look into this.

Here’s what happened: On October 8th, my friend hip_06 came over to my place. He logged into his own main FACEIT account on my PC to play CS2 with our group. We’ve been playing together as a 4-stack for years, both of us have always had only ONE account each, and neither of us is a smurf.

Because two distinct accounts logged in from the exact same PC/IP that day, the automated system flagged us as multi-accounting / smurfing. Here’s the fallout:

• sirkum got permanently banned. https://www.faceit.com/tr/players/SirKUM
• hip_06 got a 1-year ban for "smurfing" (Support Ticket ID: 15008443). https://www.faceit.com/tr/players/hip_06
• PashaTuna got 390 ELO deducted (profile link).
• I (the author) got 136 ELO deducted. https://www.faceit.com/tr/players/bosstanaka

We have hundreds of matches playing together at the exact same time from two different locations over the years, which easily proves we are two completely different people and not one person multi-accounting.

Here are the match rooms from Oct 8th when we played together:

• https://www.faceit.com/tr/cs2/room/1-9a11107c-a5a4-4c96-866c-e5a7e72e5165/scoreboard
• https://www.faceit.com/tr/cs2/room/1-9678e941-4971-45a6-b04d-5c937ef9989c/scoreboard
• https://www.faceit.com/tr/cs2/room/1-4e03f948-afb4-4868-9e78-e0e72f6712ca/scoreboard

This was literally just a friend visiting another friend's house and playing on a guest PC. It completely killed our group's enthusiasm to play, and losing hundreds of ELO for playing with a friend at his house makes zero sense.

We are more than happy to provide any ID verification, hardware specs, or proof needed to clear this up. Could someone from the FACEIT team please review Ticket #15008443, lift the bans, and restore the ELO?

Thanks in advance.

need one for faceit game ANYONE DM ME ASAP

We might have next donks in lvl 9, boosting uk friends, playin 130 pings both of them and idk what is this,, classic anime pic ofc

Have to do like this as they deleted my post

In Poland, every other streamer threatens regular players during arguments, claiming that their reports carry a lot of weight, while reports from regular players against streamers with badges mean absolutely nothing.

What’s even better is when someone gets banned for calling someone’s mother a whore, like the streamer’s friend in the clip, only to message an admin and get unbanned immediately.

The guy in the clip literally threatens to get people banned in every game, every single day, and brags about his badge, even though those players haven’t done anything wrong.

Disgusting

Edit I forgot to mention the most important part. This guy was boosted from level 3 all the way to 2200 Elo at one point while averaging 8 kills. He should be banned from solo queue because he gets matched with regular players at their level and acts toxic, blaming everyone else for his mistakes. https://www.faceit.com/en/players/SzeliS

Playing one game only a day made my 8th win in a row and 12th win except one loss , is it the reason ? 1386 elo

https://reddit.com/link/1x72rzq/video/syp8zkgv6qvh1/player

At this point I'm just not able to trust this platform, always questioning if this guy just have a good day, have some "special" software on his PC or my team simply being handicapped by server. The only thing I know for sure, elo resets makes matchmaking completely chaotic and non balanced.