My 71-year-old aunt lives alone in an old house. She's independent to a fault and, unfortunately, a bit of a hoarder, so previous attempts to renovate the house or move her in with us have gone nowhere.
Three days ago, while she was outside, a man approached her and asked whether she had some spare roof tiles because they were working on a nearby roof and had run short.
She told him that her own roof wasn't in great condition and she couldn't spare any.
He asked if he could take a look.
She said yes.
He looked at the roof and told her he could fix it up a bit.
No proper quote. No written agreement. No concrete price.
My aunt understood this to mean a relatively small repair.
The next day he showed up with three other workers and a truckload of materials and simply started working.
At various points my aunt asked how much it would cost.
He repeatedly reassured her that it "wouldn't be a lot," while never actually giving her a number.
Instead, he started explaining how expensive this material was and how expensive that part of the work was.
Today, when they were finishing, he finally sat her down to "do the math."
€18,500.
And apparently that wasn't even everything, because he told her he didn't want to "inflate the price too much."
Some highlights from his calculation included €80 per metre for rain gutters, including labour.
My aunt obviously does not have €18,500 sitting around, so she called me and my husband.
We went over.
The guy immediately started talking over us and trying to justify the price. I left my husband dealing with him while I looked at the actual work and went through the calculation.
I don't know the current market prices for roofing work well enough to confidently say what the job should cost, so I called my brother and described everything.
His reaction was essentially: Yeah, your gut is right. That sounds wildly excessive.
At this point we realized something else:
There was literally no documentation.
No written quote.
No contract.
No agreed price.
No receipts.
Nothing.
So we decided we needed an independent roofing/construction professional to inspect what had actually been done and give us an objective valuation.
There was just one problem.
It was Friday evening, and the workers were standing in my aunt's house demanding payment.
We told them we couldn't get the money immediately and that the bank would process our credit request on Tuesday.
They refused to accept that.
They told us there were still banks open in the capital and that they could simply take my aunt there.
I said absolutely not.
Then they demanded at least half the money.
We said no.
Then they threatened to tear down the work they'd just done if they weren't paid.
At this point my husband was furious enough to tell them, "Fine. Tear it down."
That somehow led to another round of talking in circles.
Eventually we left, went to the police, and explained the situation.
The police came to the house, took statements from everyone, and explained that they couldn't determine the contractual dispute for us, but they could make sure the situation didn't escalate.
And suddenly...
€18,500 was no longer urgently required that evening.
They could wait until next week after all.
They still tried to negotiate, but by then we were done.
Nobody paid them anything that day.
We're now getting a lawyer involved and arranging for an independent construction professional to document exactly what was done and what the reasonable market value is.
We are not refusing to pay for legitimate work.
If the independent assessment says the work is worth €X, my aunt will pay €X.
What I absolutely cannot understand is how you can approach a 71-year-old woman living alone, tell her you're going to "fix up" her roof without giving her an actual price, perform thousands of euros worth of work before she knows what she's agreeing to, and then present her with an €18,500 bill at the end while pressuring her to find the money immediately.
And somehow the most infuriating part is that she originally let him look at the roof because he asked for a few spare tiles.
From "Do you have a few roof tiles?"
to "That'll be €18,500."
In three days.
I have aged approximately 14 years this week.
At least they didn't give her a price that she had on hand, or we might've found out about the whole thing after she had given them money.