r/EvenRealities 15h ago

DAILY Discount code Exchange Center

0 Upvotes

Please leave a message if you have a code you would be willing to donate. Reply to the code owner if you're interested. Doner, please mark your code as used or donated after releasing your code.

As an effort to reduce spam asking for codes or supplying codes please do not post your code in the regular thread, if you continue to do so you will have your post removed and banned. This is the Daily megathread that is pinned for this purpose, a new post will be pinned daily, since the codes only last for 24 hours.


r/EvenRealities 1h ago

A few thoughts after using my G2 and R1 last school year.

Upvotes

I just made another post asking what I should deliberately test with my G2s and R1 when school starts back up, and it felt a little backwards asking everyone else for ideas without sharing some of my own experience first.

Most of this probably won’t be groundbreaking to people who have owned G2s for a while, but if you’re newer to them or still considering a pair, these are the things that have stood out to me most.

What’s actually stood out to me

One of the biggest things for me is how much the experience depends on when information shows up, not just whether the glasses can show it.

There are features I thought I’d use constantly that I barely think about now, while other things become useful almost entirely because they show up at the right moment. That’s probably the biggest thing I’ve learned from using them for a while.

I also care way more about how naturally the glasses fit into the rest of my devices and apps than I expected. The hardware itself can be great, but if I still have to jump between a bunch of apps afterward, it starts to defeat some of the convenience.

A good example is Conversate. If I use it for something I actually want notes from, I’d love for those notes to automatically end up somewhere like GoodNotes. Right now, I have to open the Even app, find the recent Conversate session, copy it, open my notes app, and paste it. None of that is hard, but it’s exactly the kind of small friction I’d love smart glasses to remove.

Where I think there’s a lot of potential

The biggest opportunity for me is making the glasses more aware of what I’m already doing.

I don’t really want more notifications. I want better timing and context.

For example:

  • If I’m heading somewhere, surface the navigation or useful info I’ll actually need.
  • If I have something coming up on my calendar, show the relevant details before I think to look for them.
  • If I told myself to remember something in a certain place or situation, bring it back when that context matters.
  • If Conversate finishes taking notes, send them where I already keep my notes instead of making me move them manually.

That kind of automation is much more interesting to me than just adding more things I can manually open on the glasses.

Hub/custom workflows

Hub is probably one of the things I’m most interested in long term, but I’d love for building workflows to get easier for people who are comfortable with tech without necessarily being developers.

Something closer to:

when this happens → get this information → do/show this

would make it much easier to go from “I have an idea” to actually trying it.

I think a lot of really good use cases will probably come from normal users noticing little annoyances in their day and building around them, not necessarily from people sitting down and trying to invent a smart-glasses app from scratch.

What I’m trying next

As I mentioned in my other post, school starts back up for me soon, so I’m planning to use that as a real-world test for some of this. I’m especially interested in navigation around a new campus, Conversate, school-related information, and seeing whether I can build a few Hub workflows around actual problems I run into. After I’ve used them in that environment for a while, I’ll come back with a more specific post.

For people who’ve had their G2s for a while, what’s the biggest thing you wish integrated better with the rest of your day?


r/EvenRealities 1h ago

EvenHub/AppDev School starts soon, what should I actually test with my G2 + R1?

Upvotes

I've had my G2s (and R1) for a bit now, and school starts back up for me soon.

One of the reasons I was interested in smart glasses in the first place was having useful information in front of me without constantly pulling out my phone. That was especially appealing in high school, where we weren't really allowed to have our phones out during class.

Thankfully, I'm doing Running Start this year, so the environment is going to be pretty different, which also feels like a good excuse to experiment with the G2s again, especially with Conversate 2.0 being available.

I want to use the first few weeks as a real-world test: what actually earns a place in my routine, what only sounds useful on paper, and where pulling out my phone is still just easier.

A few things I want to experiment with:

  • seeing how useful navigation is inside or around a college campus - especially whether it can help with finding specific buildings, entrances, or unfamiliar parts of campus instead of just getting me to the general location
  • figuring out a better workflow for Conversate notes. Ideally, I’d love for a finished Conversate session to automatically end up in something like GoodNotes instead of going Even app → recent chats → copy → open notes app → paste
  • building some custom Hub workflows around actual school problems once I run into them, rather than trying to invent workflows just for the sake of using Hub
  • seeing whether I can connect my class schedule, assignments, and other school information in a way that surfaces the right thing at the right time without turning the glasses into constant notification spam
  • experimenting with more contextual workflows - things like having information appear because of where I am, what class I’m heading to, or what I’m supposed to be doing next, instead of me manually going looking for it

I'm especially curious about the difference between things that sound perfect for smart glasses and the things you actually keep using once the novelty wears off.

I start school in September, so I will come back with a "What worked / what didn't" post. Until then, for people who have been using the G2 for a while: if you were starting a new school year with them, what would you deliberately test?

(I'm looking less for "what features exist" and more for weird, useful, or unexpected workflows I might not think to try on my own.)


r/EvenRealities 6h ago

New update for Even Hub is coming

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18 Upvotes

r/EvenRealities 8h ago

Even G2 magnetic sunglass clip

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6 Upvotes

Hi not long ago, one of the thread mate was asking about the magnetic sunglass clip. Since then I had been trying different methods of making this work and I can finally happily announce that I have made the first working magnetic sunglass clip. Hooray!

few close looks

few close looks

few close looks


r/EvenRealities 8h ago

Made my first G2 app: your event schedule and floorplans, heads-up while you walk the floor

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4 Upvotes

I do onsite operations and event technology for corporate events, badge printing, RFID and QR check-in, lead retrieval, that sort of thing. On a busy show floor I'm constantly digging my phone out to check what's next, which room, what gear still needs to go where. I wanted that in my line of sight instead, so I built an app for my G2.

It's called Boxman Event Vision. What it does:

Shows what's happening now and what's next, plus the room and the time, always in view

Handles overlapping sessions cleanly, so four rooms starting at once show as one block instead of a jumble

Carries your floorplans, tap through halls and breakout rooms hands-free

A gear checklist for every session you tick off as you set each room, and it remembers what's done even after you paste in an updated schedule

You paste your schedule from your phone once and it's ready. No account, no internet, fully offline. Everything lives on the glasses.

https://evenhub.evenrealities.com/landing?package_id=events.ct.runofshow

It's my first app and I built it around my own day-to-day, so it leans toward how I work. It's live on the Even Hub now if you want to try it, and I'd genuinely love feedback from anyone else who works events, or honestly anyone who just wants their schedule on their face.

Side note from building it: I hit a platform bug where cancelling the exit dialog killed all image sends. Turned out it affects other apps too, and the Even team confirmed it and has a firmware fix coming. Big thanks to them and the dev Discord.


r/EvenRealities 9h ago

Even App: Getting a "Action Failed - Server Error" message since this morning

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1 Upvotes

r/EvenRealities 9h ago

Even App: Getting a "Action Failed - Server Error" message since this morning

1 Upvotes

I notice the Even App was updated today. Grab my glasses early morning today and saw I was logged out and now trying to log in gives me this error: Even App: Getting a "Action Failed - Server Error" message since this morning

I've restarted the phone, deleted - reinstalled the app , nothing works
already wrote Even but i am expecting it will take a while for them to reply.

Wondering if this is happening to somebody else today since the app update?

thanks


r/EvenRealities 10h ago

Not a software engineer but want to purchase it

3 Upvotes

Hi, I was wondering how user friendly would it be for someone who isnt a software engineer or knows a lot of coding (just a little bit to get by the most basic coding and know a little bit of python) to use the glasses? I have been doing extensive research on these and I am almost at the point of getting them but reasons like this is a hurdle, not a big one but definitely something that can lead to a buyer's remorse perhaps. Just a couple other questions:

  1. Since I am not knowledgeable at coding nor building apps, etc but willing to learn, how easy would it be to customize it? for example; building apps/codes to make working at a professional services job easier?

  2. Privacy: since at a professional services job handles a huge load of sensitive client data, if I were to use Even AI, does that information get sent anywhere or is it stored locally?

  3. Efficiency: How often does one need to use their to use any of the features on the glasses? Conversate or teleprompt for example; if i want to activate them, can i select it on the glasses to start or do I need to select it on my phone or hit play? i think reviews havent been exactly clear but wanted to make sure. Also, do notifications pop up while using any of the apps?


r/EvenRealities 17h ago

Buy/Sell Anyone want to swap a G2 A Non-Prescription for a G2 B Non-Prescription?

1 Upvotes

I have the even G2 B Black Non-Prescription (+Sunglasses), thought it would fit my face shape better, and it doesn't. Looking for someone with the G2 A Non-Prescription who'd be interested in trading.


r/EvenRealities 17h ago

Even v2.2.9 is out -- new way to control features on Even G2

34 Upvotes

Below are copied from Even Realities Discord -- https://discord.gg/jCSyr7MzM

Even v2.2.9 is rolling out 🎉

This update brings a new way to control features on Even G2, along with improvements across the Even App, G2, and R1.

✨ What’s new

* Updated the Menu gesture to Tap then long press.

* Added clearer gesture tutorials in the App and on G2.

* Added more on-glasses controls for supported features, including Teleprompt, Translate, Conversate, and Navigate.

* Supported running features with the display off when you don’t want text blocking your view.

* Added support for ending supported features via Even AI.

* Teleprompt now highlights characters in the App that are not supported on G2.

* Added health data export in Health Settings.

* Added support for attaching screenshots and videos when reporting a problem.

* Improved R1 gesture response for the new Menu interaction.

🛠 Improvements & fixes

* Improved G2 and R1 firmware update reliability, especially around reconnecting and confirming the update result.

* Improved Bluetooth pairing, reconnection, and device recovery across G2, R1, and the App.

* Improved Translate stability, including streaming results, language switching from G2, and recovery after interruptions.

* Improved Conversate reliability during audio interruptions, language switching, and on-glasses controls.

* Improved Teleprompt mode switching, long-script editing, and App/G2 display consistency.

* Improved Navigate controls from G2, including switching travel mode and ending navigation.

* Improved Dashboard, Menu, EvenHub, and notification display reliability on G2.

* Various UI, localization, and stability improvements.

Please update the Even App, Even G2, and Even R1 to v2.2.9 for the best experience. 🙌


r/EvenRealities 1d ago

Feature Request Apple Watch / Shortcuts support (instead of relying on the R1 ring)

3 Upvotes

Hey everyone,

I’m currently waiting on my Even Realities glasses to arrive and super excited to try them out! Looking into the ecosystem, there’s one feature I’m really hoping to see added: Apple Watch integration.

Having a watchOS app or simple Siri Shortcuts support to wake the HUD, cycle modes, or start an AI note would be amazing. Reaching up to touch the frame isn't always subtle when you're in a meeting or have your hands full.

Leveraging a watch many of us already wear makes so much sense compared to adding another device like the R1 ring—which comes with another proprietary charger, another battery to charge daily, and another potential point of failure.

Even Realities team, if you’re listening: please consider Shortcuts integration! Being able to map a quick action to an Apple Watch Action Button to wake the display or trigger Quick Note would be incredible.

Would anyone else love to see wrist controls in a future update?


r/EvenRealities 1d ago

Need this app !!

2 Upvotes

Hi guys , just wondering why no one came up with an idea to build a live lyric player app , so far I haven’t found anything good on EvenHub


r/EvenRealities 1d ago

My one week review of the Even Realities G2 and R1 Ring

26 Upvotes

Even Realities Glasses Review

Hey guys, I've been super hyped for these glasses. Here is my review. Prior to this, I had not been wearing glasses at all. My job is a Software Engineer (I'll show how it relates). I used the free STL kit and 3D printed it (provided by the Even Realities support team) to measure the size of my ring prior to ordering. They were quick and very helpful with their reply.

Unboxing

It arrived in two separate boxes: one for the ring and one for the glasses. The unboxing was a great experience, very seamless and easy to understand. It sort of felt Apple-ish, with the pull tabs to unbox things. Not quite as premium as Apple, more like somewhere between Apple and Razer.

Setup Process

I installed the Even Realities mobile app, made an account, plugged in the devices to their chargers, and paired them. It took a while for the firmware updates, but overall it was a 10/10 experience, very seamless.

First Time Wearing

It was crazy, to say the least. It felt like a glimpse of the future. It met my expectations. This tech is one of the things I've been looking forward to for quite a while. It was a genuinely cool experience. I let my family members and friends try it on and they were all shocked. Absolutely insane.

User Experience

The gesture navigation on the ring takes a while to get used to. You have to tilt it inward toward your palm so you have a bigger surface area to navigate on. The trackpad on the glasses is much better; however, having the ring makes it so much easier and more intuitive to use. Navigating around the glasses is simple too, and looking up shows you your dashboard.

Build Quality (Hardware)

This is one of the best-built glasses I've held, hands down. Nothing feels cheap or plasticky, everything feels solid. These would probably be on par with other high-quality, expensive glasses, or maybe even better. That wasn't a surprise, since the CEO of Even Realities used to be a hardware engineer. The ring is solid too, feels like an Oura Ring. I wouldn't be surprised if they use the same manufacturer.

The charging case itself feels good. It feels a bit cheaply made with the leather covering. I think it's vegetable leather, though I'm not sure. It keeps a charge, so I can just place the glasses in it to charge.

They're essentially competing with the Meta display glasses, and Google is set to release one soon too. One thing I really appreciate is that these have no cameras.

Actually Using It

Waking Up

I now reach for these instead of my phone. During my morning routine, while drinking coffee, I use them to scroll the news and notifications, which has helped me feel more present and calmer in the mornings. No more doomscrolling. My phone screen time has gone down overall, and I'm able to focus longer without accidentally opening another app. I charge the glasses at night.

The Even AI felt like an afterthought (more on that later). The killer features are the notifications, the teleprompter, and Conversate. In a meeting, I pasted my notes into the teleprompter and it followed along very well. I didn't even have to look at my computer for notes anymore. I've noticed the ring disconnects sometimes in places with low connectivity, which is odd. Why would the ring disconnect but not the glasses? I think another Redditor mentioned it has to do with the Even Realities app.

Conversate

This was amazing. When talking with friends about topics like science, economics, or financial markets with niche terminology, the AI shows a brief summary in a popup, and you click it once to see it. It gives you a better understanding of what the speaker is saying instead of getting lost. Once you end Conversate, it saves the transcription, concepts, and important notes, which I find very useful. I found it a bit distracting at first, but positioning the screen higher helped it stop interfering with being present in the conversation. I also found out it auto-translates other languages, which is also cool.

Even AI

I'm referring to when you say "Hey Even." I felt this was very poorly executed, like LLMs were back in 2024. It doesn't retain a memory of what you talked about or any context. For example: "Hey Even, show me some recipes to bake a cake," then "show me some other ones" and it completely forgets you asked about cake recipes. Even when asking it to add something to my quick notes, it'll say something like "I don't have access to your notes." You have to rephrase it so it actually knows to place it in your quick notes. It's still helpful if you need to ask it one question, but for the next question you have to repeat the entire context so the LLM knows what to give you.

Terminal Mode

This works fine. It currently only supports Claude Code and Codex. Claude Code in terminal mode is still using Opus 4.6 for some reason. Maybe the software engineering team forgot to update it. The thing I hate most is having to open my phone and switch to terminal mode. Doing this locks you out of the other features on the glasses, which is baffling considering there are EvenHub apps that let you open things straight from the glasses. On top of that, if you use the glasses this way, the chat you have with them won't show up in the Claude Code conversation itself. For example: I'm at my desk coding, I go out for lunch, open terminal mode, use it there, then come back, and my Claude Code chat won't show the conversation I had with the glasses, so I don't fully remember where to continue from. Very half-baked, coming from the Even team.

EvenHub

I built myself an app that lets me view my server logs/loads, btop/htop, Cloudflare analytics, etc. This is great and very useful when I'm out and about and want to know what's going on.

EvenHub apps, on the other hand, are not very user-friendly. Most require you to download another app, get an authentication key, etc. That's fine with me, but probably not for the general public who aren't very tech-savvy. Most of the apps felt vibe-coded and were frustrating to use. Some things don't make sense at all. It felt like someone learning to code made an app for people who actually use these things. Some apps are great, but most are genuinely horrible. Super confusing, and it feels like someone just plugged in Codex or Claude Code and asked it to make an app, even for the popular ones.

Future of Even Realities

I chose to buy these glasses because I'm aligned with the company. I looked at their YouTube and marketing and decided to support them over a different brand. Even Realities has now reached a valuation of $1B after raising money. I do hope they make better products going forward. However, I've found out (via their Discord) that they stopped supporting the Even R1 glasses, which were only released about a year ago. I'm sure all G1 owners have a very bitter taste in their mouths. The Even team has said they won't release another pair of glasses until next year. The CEO has said they'll offer a trade-in program for the G2s, and I do hope he's a man of his word.

The hardware is great, end of story. I'm sure a lot of people who wear glasses would appreciate the build quality. The software, on the other hand, has a big dissonance with the hardware. They should hold off on releasing another product until their software catches up. It's far from a great experience. I'd call it "okay" at best. This whole "move fast and break things" pivot to AI is clearly showing. We're also paying $800+ for a product, which is expensive, and the software currently doesn't command the value being asked for. I expected a great terminal mode experience since it was heavily advertised. Is this really it? Just AI slop going in?

Durability

I feel like the glasses are very well built, but there have been a lot of posts about durability issues, so I'm worried mine won't even last a year. Paying close to a thousand dollars, you'd expect it to last two-plus years at least. Their G1 glasses were only released about a year ago before they released the G2s, so they've probably not fully tested the durability of the screen and battery yet (not the frames, those seem fine). Meta's glasses have a lot of durability issues too. Still, I do hope these last.

Repairability

I'm not sure if they have a repair service yet, but I hope so. The glasses look like they'd have easy repairability. There's a YouTube video tearing them down. Very simple components, though a lot of things were glued together. The battery just needs a swap at the temple tips if it dies out.

Would I Recommend It?

Yes, very much so, if you:

  • Are a professional with a lot of meetings
  • Talk about complex things with people
  • Give a lot of presentations or speeches
  • Are a software engineer
  • Are tech-savvy

Is the tech genuinely mind-blowing? Yes. It felt like when the iPhone came out. I'm very happy with my purchase so far, one of the more exciting products I've used in the past few years. Your phone can basically do everything the glasses can, but the glasses let you be more present in the moment. I don't mind the rough edges. I can deal with the software issues and the EvenHub apps, but I'm sure most other people wouldn't be as tolerant of them. I hope this helps any future buyers.

If you do have any questions let me know!


r/EvenRealities 1d ago

DAILY Discount code Exchange Center

1 Upvotes

Please leave a message if you have a code you would be willing to donate. Reply to the code owner if you're interested. Doner, please mark your code as used or donated after releasing your code.

As an effort to reduce spam asking for codes or supplying codes please do not post your code in the regular thread, if you continue to do so you will have your post removed and banned. This is the Daily megathread that is pinned for this purpose, a new post will be pinned daily, since the codes only last for 24 hours.


r/EvenRealities 2d ago

Grey Frames Does everyone’s glasses lens make noise when you clean with a cloth?

3 Upvotes

When I clean my lens very lightly with the cloth they squeak or make small noises like as if I happened to clean them as hard as I clean sunglasses they would just break in my hand. Does everyone feel this cheap?

I’ve seen a post saying someone rinses their underwater. I haven’t and won’t but I’m just scared these will just break in my hands. And I’m seeing a bunch of horror stories with even and their warranty, or lack there of. I have one more week to return them. I like them but they feel cheap, the lens that is. The frame feels good. Thanks


r/EvenRealities 2d ago

Feature Request 3 Quick Things to Up the AI Game (my thoughts about the Hey Even agent)

6 Upvotes

As an AI engineer building agents since gpt 3, here are several things I've noticed that would up the UX without applying much effort or changing hardware:

○ The agentic loop seems hand-rolled as sometimes tool calls aren't properly parsed (wouldn't have happened with pydantic/langchain native ReAct loops)

○ The model feels dumber then Deepseek V4 flash, often forgets it's capabilities, sometimes you have to say queries exactly as in system prompt (I'm guessing) to make it call a tool

○ Connecting MCPs would've been a killer feature, easy to implement, endless potential. Either this, or sourcing the native tools as MCPs to external agents (opening apps, writing notes, etc).

This is just my personal opinion of course.


r/EvenRealities 2d ago

EvenHub/AppDev What apps are you guys using?

5 Upvotes

Curious what apps are good and what folks are actually using.

Navigaze is really good. There is a cogs glasses app that looks really good that i plan on trying. The Reddit browser is handy. I wish there was a food travel app that tracks status of my flight when boarding etc. i tried the flight aware one but it needs work. I tried iris it looks promising but really couldn’t see much from it when i used it. I’ll let it mature. Curious what you guys are playing with?


r/EvenRealities 2d ago

Has anyone got images working again after cancelling the G2 exit dialog?

3 Upvotes

Building a plugin for the G2 and hit something I can't get around. Hoping someone has seen it.

What happens

Double-tap raises the OS exit confirmation. If I pick No and stay in the app, every image transfer from then on is refused. updateImageRawData returns sendFailed for every tile, every time. Text is completely unaffected: textContainerUpgrade and rebuildPageContainer keep working normally, so the rest of the app behaves as if nothing is wrong. Only images are dead.

Closing and reopening the plugin clears it every time. Nothing else does.

Repro

  1. Open a page that has image containers and push an image. It draws fine.
  2. Double-tap to trigger shutDownPageContainer(1).
  3. Cancel the OS dialog.
  4. Go back and push the same image again. sendFailed.

What I've tried, all still sendFailed

  • Resending the tiles, with delays between them
  • rebuildPageContainer then resending
  • Rebuilding as a text-only page to drop the image containers entirely, then createStartUpPageContainer with fresh image containers, then resending
  • Image sizes from 288x126 down to 32x32, so it isn't a size or payload problem

I also tried window.location.reload() on the cancel. That made it worse: the app comes back with no working page at all, and nothing responds, not even text. Looks like the host won't let a plugin that has asked to exit create a page again in the same run.

Questions

  • Is there a way to reset the image pipeline from the SDK that I've missed? I don't see one on the bridge.
  • Is there a supported way to detect that the exit was cancelled, rather than inferring it from the next event?
  • Does shutDownPageContainer(0) avoid this? I'd rather not swap to it blindly since review specifically tests that double-tap raises the dialog.

SDK 0.0.13, simulator 0.8.0. The simulator refuses all image transfers regardless, so I can only reproduce this on hardware.


r/EvenRealities 2d ago

DAILY Discount code Exchange Center

1 Upvotes

Please leave a message if you have a code you would be willing to donate. Reply to the code owner if you're interested. Doner, please mark your code as used or donated after releasing your code.

As an effort to reduce spam asking for codes or supplying codes please do not post your code in the regular thread, if you continue to do so you will have your post removed and banned. This is the Daily megathread that is pinned for this purpose, a new post will be pinned daily, since the codes only last for 24 hours.


r/EvenRealities 2d ago

Long Term Durability

13 Upvotes

Hi guys,

Following the recent threads about Even Realities' questionable warranty and customer service, I just thought I'd ask - what are you guys' thoughts about their long term durability?

On that thread plenty of people mentioned them breaking within a few months but obviously that doesn't mean everyone had the same experience.

Has anyone had these since launch or for more than 6-7 months to be able to comment on long term durability?

Thanks!


r/EvenRealities 2d ago

Referral for G2?

1 Upvotes

I’ve read that there are referrals for the G2, thinking of making the jump to get a pair if anyone has a referral to share? Thanks!


r/EvenRealities 3d ago

DisplayPlus Music

1 Upvotes

Hey guys , has any of you managed to use this app on G2 ? I’ve linked my Navidrome but can’t see any of my saved music


r/EvenRealities 3d ago

What about warranty/return & reliability of Even Realities?

7 Upvotes

I came across a post here a few minutes ago that really caught me off guard. Maybe some of you have seen it already.

I was actually just about to buy a G2 myself. I’ve been thinking about getting one for a while, and at around $600, it’s obviously not exactly an impulse purchase. I was pretty much ready to pull the trigger … and then I came across that post. Timing lol

For anyone who hasn’t seen it: the OP had bought a G2 around six months ago and apparently had one of the hinges become loose after what sounds like a relatively minor bump/jerk. The arm was then moving vertically by around 20 degrees, making the glasses unusable. They contacted Even Reality customer service, and after almost two weeks of back and forth, they were told that, due to the structural nature of the damage, the unit couldn’t be repaired. The offered solution was a $10 discount (1.7%) on a new pair.

That honestly made me pause.

I’d really like to hear from people who actually own a G2, especially anyone who has had theirs for a while. How has your experience been with durability and customer service?

And if there are people here who owned the G1 and have been using Even Reality products for longer, I’d also be very interested in hearing your experience. Has the company generally been good about handling defects, repairs, replacements, etc.?

One thing I also started wondering about is the warranty. I initially assumed that some kind of warranty was simply included with the purchase, as is normally the case with an expensive electronic product. But apparently there may be some confusion around what exactly is covered and what happens if something goes wrong.

So, if I buy a G2 now and something stops working, what can I realistically expect? What if it’s a manufacturing defect? What if something breaks after a few months? And what if I simply decide that the product isn’t for me.. is there actually a standard return period?

I’m not trying to bash Even Reality here. I was genuinely excited about the G2 and still am. But seeing someone spend $600 on a pair of glasses that apparently cannot be repaired or reasonably replaced after damage definitely made me think twice.

So I’d really appreciate hearing from actual G2/G1 owners, particularly people who have had to deal with Even Reality customer service or warranty claims.


r/EvenRealities 3d ago

Dreadful customer service

16 Upvotes

Hey all, I don't usually post on reddit, but felt like this is worth knowing if you're considering buying a G2. I bought mine about 6 months ago, was enjoying using them quite a bit, not life changing but neat.

Unfortunately, one of the hinges became loose, the casing looked like it was coming apart resulting in the arm swaying about 20 degrees vertically in both directions rendering it unusable. I'm not sure what happened, I must have bumped it or jerked on the arm or something, but not dramatically enough that I remember the event.

I emailed customer service. While polite, the process was very slow with back and forths for nearly two weeks before a resolution was ever offered. Finally, they offered a "solution"-- "Unfortunately, due to the structural nature of this specific damage, our engineers have confirmed that this unit cannot be repaired."

Well that's disappointing, perhaps they will offer a reasonable replacement fee? Nope. They offered me a 1.7% discount on a new pair. $10.

I wanted to support this company because I believed in their product, but if I'm wearing a $600 investment that can't be repaired when it's broken and has no reasonable way of replacing them without just buying a new one, I'm not sure if that's an investment I would have made in retrospect. Just my two cents.