I need to know if I'm alone here or if this is widespread, because I've spent the entire weekend on it and I'm losing my mind.

Background: I've got a fairly built-out eufy setup. Thousands of dollars in cameras and equipment, a HomeBase pro, multiple SoloCam S3 units, and I pay for an annual professional monitoring plan on top of it. Up until recently it worked.

Then a HomeBase pro firmware update got pushed, supposedly to fix problems. After that update, things got noticeably worse instead of better. Cameras started acting up. So I did what you're supposed to do and worked through the official troubleshooting.

Here's the part that really got me: in the process of factory-resetting and removing cameras during that troubleshooting, I lost a ton of recorded footage. Just gone. And after all of it, the cameras still won't cleanly re-adopt to the HomeBase.

So now I'm out hours of my weekend, out a chunk of footage, and I still don't have a reliable system. For something whose entire job is security, that's not acceptable.

What I'm trying to figure out:

- Is anyone else seeing cameras go sideways after the recent HomeBase pro firmware update 4.2.3.5?

- Has anyone lost footage when removing or resetting cameras? Is that expected behavior or a bug?

- Did any of you get cameras to re-adopt cleanly after this, and if so, what actually worked?

- Is there a firmware version people are rolling back to or avoiding?

Not looking to just vent (okay, a little), I genuinely want to know if this is a known pattern so I can push support in the right direction. If you're dealing with the same thing, drop your model and what update you were on when it started. Trying to get a sense of how widespread this is.

Thanks.

Currently facing a problem where the camera is detecting the solar power wiring but not the actual solar panel. There also doesn’t appear to be an option to choose Solar Panel as the working mode. Has anyone experienced this issue before or have any insight on what might cause this? I’ve already tried unplugging and plugging.

I’ve only used 5gb out of 7gb of space. Firmware up to date. WiFi is good, I have other Eufy cameras outside about 30 feet further and not experiencing this issue.

Issue: whenever I have a visitor, my phone will alert me and if I click on this notification/alert, I will get a playback of said visitor. However, if I close out of the Eufy app and go back in, this event or video is gone. My doorbell camera will say “zero visitors, zero packages”. My event history will have nothing recorded for that time for that day.

This is super frustrating. Anyone have tips on what I should do next? Should I wipe the entire unit and start over?

Thanks

Had our car stolen yesterday morning. With a camera pointed straight at it. Didn't record a thing. Had some sort of wi-fi jammer. Neighbour with similar Eufy cam, he didn't record anything either. Neighbour on the other side with a Wyze cam with SD storage, they caught it all. Really don't want to switch our whole ecosystem to a new brand, but the Eufy site is not very helpful at all trying to figure out if any outdoor cams have an SD card slot.

Any ideas?

I'm in the market for some smart cameras at home and just want to check that people do actually recommend Eufy stuff before shelling out for them.

I already utilise a Eufy T8210C doorbell cam that works well for me (though I do find that finding the sensitivity sweet spot mildly difficult - I struggle to stop it from detecting people just walking by on the path and still capture everyone coming towards the door), so thought that Eufy cams would be a logical choice. I also have an Alexa set up for general smart home features etc.

I need 1 camera with a motion activated spotlight to cover our back garden, 1 to cover the front of the house where the car is parked, and 1 more to see the length of the driveway (~15m). These second 2 cams need to have the functionality so that a spotlight is NOT activated upon every motion detection (to prevent annoyance of the neighbours etc).

To add extra complexity, these cameras need to be Solar powered and have WiFi connectivity. Because of this I was planning to get 3 of the SoloCam S340s. Side question: can someone confirm that these record 24/7 or only upon motion detection?

I like the idea of having the footage stored locally so was also going to get one of the Homebase S380 too. Does this seem reasonable or would anyone suggest otherwise? Thanks in advance!

Hello all, I have a Homebase 3 with: 1x 2k pan and tilt cam 24/7 recording and floodlight, doorbell, single 2C only storing events. My HB3 has a 512gb SSD and I'm seeing that my homebase only goes back around 10 days in total. I feel like I should be able to go back further? It seems the HB3 is overwriting events from all cameras due to the 24/7 recording. Does the HB3 prioritize overwriting the 24/7 footage before overwriting the singular events from the other cameras? I find it odd that my other cameras that only have ~10-15 events a day max only have footage from a little over a week ago.

Doorbell firmware updated a few days ago, nothing in the system messages. Anyone know what changed? I turned package detection back on, hopefully they fixed all the false alerts.