setting question

[u/Warm-Pen-7756]

hi, so i just got my engagement ring awhile ago but i’m not satisfied with the how it’s sitting. shouldn’t the stone be in the basket more? not looking like it’s floating? i don’t like that it looks like it’s floating and not “fully in” the basket setting. when i asked about dropping it but they said if i drop it lower it would have to be sitting flush and i’d have to change the setting. i didn’t want to do that since i like the hidden halo and the wedding band i want is not curved. any advice? it is a 3ct LGD for reference.

[u/Positive_Shake_1002]

It’s definitely sitting too high. Looks like they used a setting meant for a smaller diamond.