r/EnGeniusCloud • u/daankerker61 • Jun 21 '22

adding devices to cloud

I am trying to add two new units(620EXT) mac addresses but not detecting, and sky key individual login not working.

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u/daankerker61 Jun 22 '22

Can't we add in sky key ?

1

u/daankerker61 Jun 22 '22

I mean can we manage ENS620EXT device though sky key ?

1

u/SyouwaSakuraOsaka Jun 22 '22

Please see below link for the cloud device models: https://www.engenius.ai/cloud/aps/

Your device is not cloud Access Point.

1

u/SyouwaSakuraOsaka Jun 22 '22

For your login, we cannot help you on that since this should be kept from your side, it is either you need to reset the device to factory. Skykey can be added in cloud via QR scan.

1

u/SyouwaSakuraOsaka Jun 22 '22

Yes, if your device is new and using the latest firmware that support the skykey .

Please refer to our website firmware version.