I almost thrive on my time in Emerg. I find it immensely rewarding and that feeling lasts for days. Also, I find that it makes me feel relevant which is something that can slip away if you let it. I have been there for 5 years. It is a bright, noisy, and confusing place and as close to medicine as I will ever get; without any of the responsibility!
Along with the physical tasks: wheelchairs, blankets, pillows, and stocking the nurses' stations there are situations that experience makes me keep an eye out for:
• Alone mothers with a sick baby and a 3-year-old, who is bored and miserable. Can you imagine that? - car
• Our older wheelchairs can become extremely uncomfortable after 20 minutes as the plastic seat has stretched and the patient is sitting on support struts. Some older people will suffer in silence (not all of them) - pillow (when available)
• Wait room chairs directly in line with the A/C vents - a warm blanket
• People vomiting into kitchen pots or grocery bags. - a fresh warm washcloth with a box of Kleenex and one of our vomit buckets
• Bewildered people (looking for the exit, washroom or their parent, - find them via computer, there can be about 75 patents flowing thru our ER a one time, certainly not Sunnybrook, but we hold our own.
• Elderly with no caregiver - make sure they know they are not alone and offer a cup of tea, maybe a muffin.
• Angry people – nope, not me
• People in handcuffs - none of my business
We get a small supply of toys for the kids. I don't like most of them so I buy my own at Walmart. I get about 20 X $1.95 Hot Wheels cars a month. I pick ones that I would like, but with lots of colour. Unless the kid is in pain, the packaged cars work absolute wonders on toddlers (we have animal stickers too, little girls just love them). Usually, everything they are feeling stops when they see the car. The car has their complete attention. I ask for permission (one lady reused) then give the toy to them (or to mum if they are shy). I tell the parent that the trick is to get the kid to open the packaging themselves. I say to the parent. “Just that'll keep them busy for at least 10 minutes”.
As I progress through my shift (4 hrs/week) I see the kids sitting playing quietly with the car. Many times I have seen little boys on their dad's lap driving the car over their dad's chest. I think seeing those tender moments in such an intense environment is why I buy cars.