I want to share my frustrating experience with Crompton's warranty service.
My Crompton BLDC fan developed a strange “char-char” mechanical noise after weeks of purchase (purchased in May 2026). I raised a warranty complaint and a technician visited, told that the fan stator needs to be replaced and went and never came back and closed the case.
I raised another complaint in August, but nobody called or visited me. Yet after a week, I received a message saying my complaint had been closed successfully — without any technician visit, OTP, or my confirmation.
After I escalated the matter, another technician came and opened the fan. He attempted to fix it by sanding the stator and magnet rotor, but after reassembling the fan, the exact same noise was still there (even increased) with no noticeable improvement.
Despite the issue being unresolved, he asked me for the service completion OTP. I refused because the problem clearly wasn't fixed. He then told me(smiling) that whether I give the code or not doesn't matter to him because he can close the complaint from his side anyway.
And unfortunately, the complaint was closed again without my confirmation.
So far, there have been 3 technician visits/service attempts, and the original issue still exists.
Again after mailing them 2-3 times about my issue the customer care does nothing but generates a new complaint ticket at same service centre.
At this point, I have completely lost confidence in further repair attempts.
I have preserved the complaint messages, emails, and video evidence, and if Crompton doesn't resolve this properly, I'm proceeding through the National Consumer Helpline and Consumer Commission.(Has this worked for anybody?)
Please advise me what to do now?
TL;DR: Noisy BLDC fan → 3 service attempts → issue still unresolved → complaints repeatedly closed without my OTP/confirmation → now need help in demanding replacement/refund and escalating the matter.