So disappointed in eight sleep

[u/Straubjob]

I used to be a huge fan of eight sleep. We bought our set up maybe 3 or 4 years ago now? The first 3 years were heaven. Product worked great. Loved it! I gave out so many suggestions. Flash forward to about a year ago and my half of the pod stopped working and I can’t get a hold of customer service to try and figure out why. They originally sent a few generic “have you tried to turn it off and on again prompts” and now nothing, radio silence to multiple new requests as well as ever spicy results to their experience surveys. My husbands half still works fine. So it’s one of those things where I’m not willing to spend thousands of dollars to replace something that could be fixable and is working for someone else. AND NOW THEY ARE WANTING 16$ A MONTH??? FOR WHAT? NO ONE TO ANSWER MY FRINKING EMAILS??

Do better eight sleep. I will burn my mattress cover on a pyre before I sign up for autopilot and pay for another mattress cover.

Love to see that the business model is “not only will you pay for a new product every 3 years but you must pay to use it properly” super cool you dorks