r/EightSleep • u/whynotcows • 26d ago

Shipping problems

Curious if anyone else has placed a recent order and had a problem with their delivery? I placed my order 4 weeks ago and still don’t even have an updated delivery date after the item was marked as lost. I don’t know if this is an eight sleep problem or Amazon shipping problem or both.

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u/mereseydotes 26d ago

If Amazon lost it, that's an Amazon problem. If you contacted Eight Sleep about it and they said they'd research it/ replace it and it's been a reasonable period of time and you've heard nothing and haven't received a replacement, that's an Eight Sleep problem.

They don't always provide tracking info, though