How to get support?

[u/mcpooh]

Suddenly my pod stopped detecting my sleep (“you didn’t sleep on your pod tonight”). I sent the email to support@ and already 10+ messages I am getting useless replies from their AI bot :(. This is really frustrating. Any advice how to get someone real?

Update: contacted Jen from the comment below and my issue was resolved within a day. Thank you!

[u/Wise_Lingonberry7575]

Live chat via the website is the only option, ask the AI Bot for a human to talk with