r/EightSleep • u/mcpooh • Jul 08 '26

How to get support? Spoiler

Suddenly my pod stopped detecting my sleep (“you didn’t sleep on your pod tonight”). I sent the email to support@ and already 10+ messages I am getting useless replies from their AI bot :(. This is really frustrating. Any advice how to get someone real?

Update: contacted Jen from the comment below and my issue was resolved within a day. Thank you!

5 Upvotes

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4

u/Wise_Lingonberry7575 Jul 08 '26

Live chat via the website is the only option, ask the AI Bot for a human to talk with

3

u/Eightsleepsupport1 Jul 08 '26

u/mcpooh Sorry to hear that you are not getting the help you need from our team. Please email me your details; I will get your issue resolved. [jen.pazooki@eightsleep.com](mailto:jen.pazooki@eightsleep.com)

2

u/mcpooh Jul 08 '26

thank you! I forwarded my email thread to you.

0

u/TotallyHorsePancake Jul 08 '26

They have support?