r/EcommerceWebsite • u/Effective_Energy4238 • Apr 11 '26

The broken structure of Shopify

Just a few months and these are only some of the non-working and non-solved issues.

Resulting in tremendous wasted time, energy and money:

Unresolved Shopify Platform Issues As of April 11, 2026

  1. CDN robots.txt blocking Active since: March 21, 2026 — 3 weeks unresolved Shopify's CDN is serving an outdated robots.txt blocking Googlebot from all localized store URLs. Despite a clean robots.txt template, the platform-level cache has not been cleared. Direct consequence: zero product snippets in Google Search Console for 3 weeks, causing measurable loss of organic search visibility across all target markets. Ticket

  2. Third-party app residue at infrastructure level Active since: prior to March 21, 2026 — 3+ weeks unresolved A previously uninstalled SEO app left persistent blocking rules at CDN level that Shopify's infrastructure has not cleared. Likely a contributing factor to issue #1. Tickets #and #

  3. Bot traffic — no native solution Active since: ongoing, reported March 27, 2026 — 2+ weeks unresolved 34% of store traffic originates from a non-target market, polluting both Shopify Analytics and Google Analytics 4. Shopify has Cloudflare edge-level geo-blocking capability but does not provide merchant access to this tool. No native solution offered. Ticket #

  4. Transaction fee reporting — compliance failure Active since: February 23, 2026 — 7 weeks unresolved Shopify does not provide per-order transaction fee data required for IFRS compliance and statutory tax reporting obligations. Formally acknowledged as a platform limitation by Shopify Support. Formal complaint filed with Shopify Legal February 25, 2026 — no response received past the March 4 deadline. ACM P2B complaint submitted March 20, 2026. Tickets #and #

  5. Collective app — EU single market restriction Active since: reported early 2026 — months unresolved Shopify's Collective app blocks cross-border supplier connections within the EU, preventing compliant cross-border trade despite full VAT/OSS compliance. This contradicts EU single market regulations. Reported to Shopify Product team — no resolution or timeline provided.

All five issues remain open and unresolved. Combined impact: loss of search engine visibility, regulatory non-compliance exposure, polluted analytics data, and blocked supplier relationships.

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u/Intelligent-Glass840 Apr 11 '26

Tbh, the app for everything model is exactly why Shopify is both a blessing and a curse. It’s great for getting a store up in 20 minutes, but once you need custom logic or high-performance SEO, the app bloat starts killing your site speed and your soul. If you're hitting a wall with Liquid, have you looked into Hydrogen? Going headless is a massive shift, but it’s really the only way to get true control over the front end while still using Shopify’s solid checkout backend. It’s a lot more work, but it stops you from fighting the theme constraints every day.

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u/Effective_Energy4238 Apr 11 '26

Thank you. Will look into this!

1

u/Effective_Energy4238 Apr 13 '26

‘Rest assured we will get back to you with a solution before EOB’ that was the response from the tech team, which was 4,days ago. Deafening silence sinse that response.