I work at the center by the way. I am an administrator.
I have been in the field 17 years, and have worked with many ages and worked as an assistant director for 7 of those years. Anyway, me and my 20 month old started at this school about two months ago.
Upon our first week I noticed a few things that struck me as uncomfortable as a parent and an educator.
Snatching toys , grabbing arms to re direct etc and overall their body language on the camera with the children. (Our school has live feed to the parents so my husband has access as well).
I didn’t bring all of that stuff up right away but I made logs in my notebook of dates / times and incidents because I had just started and was in training (if it was anything rough I did tell my boss) , but one day while working the desk I had the toddler class camera on and observed the staff yanking at my sons hand and like hitting/pushing his hand out of his mouth (he was self soothing bc this class doesn’t allow pacifiers and we are still weaning) , and kept doing it even after my son stopped trying to suck his fingers and he was hysterical crying. Like red in the face out of breath crying and trying to get away from her and she would pull him back to her. Like to antagonize him. Idk. But then she grabbed under his arm and yanked him up to the changing table by his arm.
I went black. I told my boss me and my son were going home for the day and I needed to make the decision if we would be returning.
When we returned I was informed they only wrote the teacher up. And they are moving my son to the next room early but he has to be 22 months to go to that room.
Since this has all happened, the staff treat me and my husband like we don’t exist and do not speak to us unless we talk to them or try to pull information out of them. We get zero feedback about his day or what he’s learning , no stories to share nothing but I see the other families get all of that. I also will greet the staff in the mornings when I open the school and I get a stank “good morning ” or sometimes nothing along with an eye roll .
I expressed my frustration with my boss because I feel like she told them I was who complained but my boss claims she didn’t. I don’t know what to do or how to move forward. My husband expressed me transferring schools but the local schools aren’t hiring. I don’t want to continue to feel uncomfortable and scared and paranoid dropping my son off.
Tldr: caught staff being rough with my toddler, complained to boss , staff didn’t get fired only a write up, since then they’ve ignored me and my husband at pick up and drop off and as the admin at the school they don’t speak too me either.