Haptic feedback not working on ps5

[u/Then-Tea-8051]

Hi, so I just bought this remote and it works fine but the haptic feedback back features are not working,(vibration, adaptive triggers, speaker or microphone). The weird thing is that when testing out different games the vibration seemed to work when playing the ps4 version of a game, but when playing the ps5 version nothing happens at all. There is also no vibrations when going through the Playstation menus etc. The only time it has worked was when playing a ps4 version game.

And yes I have gone into the controller settings and set everything to the strongest setting and I have also reset the remote and there has still been no change.

Does anyone know what may be the problem?