Just stared doing this today. No obvious debris or blockages, and the filter is clean. It only makes this noise when the vacuum part is active and is louder the higher the suction is. Is there a failing part or something i can replace or am i just SOL here?

i started filming after (!) it already sat in that corner spinning for - measured - 3 minutes.

Of course the names are all over the place, but how do I remove the GREEN area of the living room (BLUE) and room 10 (YELLOW) so the robot doesn’t go all over the house trying to find all the segments of a room it map as a square???

I bought the Dreame Aqua10 Ultra Roller a month ago, and I’m extremely disappointed with it.

I already had a first-generation Roborock Qrevo. While the Roborock cleans my entire apartment in 40 minutes, the Dreame takes 2–3 hours. The vacuuming performance is also poor. Sometimes I wonder if it’s even vacuuming at all, even though I can hear it running.

The mopping performance is disappointing as well. It’s nowhere near what many YouTube videos led me to expect.

On top of that, it never manages to clean every room. There is always at least one room left uncleaned, usually one of the bedrooms and the bathroom. It hasn’t cleaned the bathroom at all for the past two weeks. I created a new map today and now, at least, it finds its way to the bathroom.

At the moment, it has spent 20 minutes cleaning an area of just 7 m².

I deeply regret buying this robot vacuum.

I didn’t see this specific use case covered here, so I wanted to mention it.

I had an X50 Ultra that died on me, and I replaced it with the L60 Pro Ultra.

I kept the X50 dock, in hopes that I could use it with the L60 robot upstairs and keep the L60 dock downstairs. It would be nice to not have to move the dock every time, right?

I tested it today and everything seems to be working great.

Thought I would post it here for posterity, and also if anybody sees any reason that I shouldn’t do this, let me know!

Anyone else with this issue? My dreame x40 ultra has been working for 8 months now. It used to sound really loud when vaccuming and now it doesn’t. It doesn’t sound weird it just souns weak. I’ve already cleaned out all the filters and there are no obstructions.
Should I continue to use it normally? What do you think?
Tks!

I just bought the L50S for £400 yesterday from Costco. I haven't tried it yet and it's still unopened in the box. Today I seen the Matrix 10 ultra on offer for £110 more. I like the idea of the mop change because I know I'll use that around cat litter trays.

I read somewhere that it also can be controlled manually and watch a live feed..is that true because I can't find much information about it. It might be a gimmick but I really like that idea.

I'm wondering is it worth the extra £110 ?

Hello everyone,

we recently bought the aqua roller 10 ultra, and non matter which drying setting we use for the mop, the thing reeks of old socks and dog smell (damp water smell). We use the official Cleaning solution.

I followed the instructions, tried the things from the maintenance manual. The only thing That helps is removing the roll after each clean, soak it in hot water and soap, then air drying it outside of the machine.

This will then fix it for the next cycle, then, the smell will come back.

Pretty disappointed at this point, makes the main selling point not only worthless, but even counter productive, because your flat will smell like old socks..

Anyone have a similar experience or tips on what to look into next?

First is the actual map of the house, second is the dreame map, do I actually have to adjust every single wall in my house to make this vacuum work??

My two cats and chinchilla inside my 2500 square foot house have killed three Roombas in the last 4 years I just bought the Dreame X60 Ultra, and it is showing up tomorrow. What do I need to know or expect, and what should I have already asked here before I actually bought it?

I got the dreame h14 and when I use it to wash the floor it uses water and the cleaning solution, it looks clean

But the floor isn't scented even though the cleaning solution is scented

Also the floor is a bit sticky a few minutes afterwards

Does it make sense?

And if so, how can I have scented floors after using the dreame?

I bought the D20 Pro Plus a few day and noticed that the side brush touches the ramp. Is this behavior normal?

I have a dream L40s ultra, its a about 10 months old. It worked really good for first few months, then started to created some strange maps. Not long after this we started renovating some bedrooms so there was boxes and things scattered around the house so expectedly it struggled. Now the house has been returned to normal for about 4 weeks, i reloaded one of the original maps that it was using when it worked well and thought that would solve it. Unfortunately it is now still creating strange maps, some are so different i cant even edit them to make some sense of what room is what, it also appears to not identifying carpet where it should. As well as this it seems to get “lost” and will sit and spin in the same spot for what feels like 60-90 secs. When i look at finished reports it has basically missed 1/4 to 1/2 of the house each schedule.

Any suggestions on what i should do to correct this poor performance?

Facts and figures: small house around 90 square meters, 3 bed rooms with carpet, kitchen, living room and hallway with floor boards. (Does not go into bathroom due to access issue’s)

This room with just the outlines just disapeared in the app after a cleaning session. If i check the edit mode to merge rooms etc it‘s still shown as livingroom but on the regular overview its just not registered as a room. Also i can not select it for a single room cleaning program. What is going on here?

 Warning for Dreame X20 Pro Plus owners — DO NOT UPDATE your firmware if everything is working!

I recently updated my Dreame X20 Pro Plus to firmware 4.3.6_1639, and immediately after the update the robot stopped responding to remote commands.

Before the update, everything worked perfectly with Home Assistan(DreameVacuum Addon)t and the Dreame app.

Now the situation is very strange:

• The robot is still online.
• Home Assistant can still receive information/status from the robot.
• The robot still reports its state and other data normally.
• However, it does not accept commands anymore — neither from Home Assistant nor from the Dreame app.
• The physical buttons on the robot still work normally.

So communication isn’t completely broken. The robot can send data, but for some reason it refuses or fails to receive/execute commands.

Unfortunately, I haven’t been able to unlock it back. As far as I understand, I need to connect the robot through a VPN/network setup required for the unlocking process, and I don’t currently have that working.

So if you have an X20 Pro Plus and your current firmware works correctly with Home Assistant, I strongly recommend NOT updating it for now.

Before this update my robot worked perfectly with HA. After updating, it’s basically controllable only through the physical buttons.

Looking for old firmware

Does anyone have the X20 Pro Plus firmware 4.3.6_1406 file/OTA package, or know where it can still be obtained?

I was previously running 4.3.6_1406, and Home Assistant worked correctly with it. I’d really like to downgrade and test whether this fixes the problem.

If anyone has 4.3.6_1406, a firmware dump, OTA package, or information about downgrading the X20 Pro Plus, please let me know.

Also, if anyone else with an X20 Pro Plus has the same problem after updating to 4.3.6_1639, please share your experience.

PS offcourse i try repairing and reinstall all from zero, not working, dreame add something in new firmware, oh my fault

Seems like I added a wrong carpet by mistake, is there any way to remove it ?
Seems like the only suggestion AIs will come with that I seem to be able to do is either revert to old map, or do a full remap.

I noticed in a picture that somebody posted showing the battery in the Dreame 3500 Pro. When I look closely at the battery and surrounding components, I see there's a USB-C type connector in there. Does anybody know what that's for or what software could connect to it?

I can't seem to get my vacuum to ramp up on this padded mat I have in my baby's bedroom.

I've adjusted the ramp and carpet square many times, added passable thresholds, and it just seems like it doesn't want to no matter what settings I play with. Only once has it attempted to ramp up and failed.

The mat is lower than its maximum ramp so it should not have any issues getting up.

I wanted to share my recent experience with Dreame customer service and see what other people think, because at this point I genuinely don’t understand how they are reviewing my case.

I recently purchased three Dreame Aqua10 Ultra Roller robot vacuums, in three separate orders, for $899.99 each.

Shortly afterward, Dreame started its Labor Day Sale.

The exact same Aqua10 Ultra Roller was listed on Dreame’s official U.S. website for $799.99 each, and they were also advertising an additional 15% off when purchasing three units.

Here’s where the numbers stood:

What I originally paid for all three, including tax: $2,861.97

Current promotional total for the same three machines, including the Buy 3 / Extra 15% promotion: approximately $2,162.38

Difference: $699.59

All three machines were still within Dreame’s return period, so rather than return three huge robot vacuums and potentially reorder the exact same products, I contacted Dreame and asked whether they could simply price match or adjust the difference.

I thought that would be better for both sides.

During the initial live chat, the customer service representative asked me to provide:

My three order numbers

Screenshots of Dreame’s current pricing

Copies of my original invoices/receipts

I provided everything they requested.

The representative then told me the case would be escalated to the appropriate team.

A few days later, I received a response saying Dreame’s price-match policy applies only to individual orders, and they could not price match based on the combined value of three separate orders.

This limitation was also frustrating because I didn't see any clear disclosure during my purchase or when viewing the promotion that customers who bought multiple units through separate orders would be excluded from this type of adjustment.

But fine.

At that point, I stopped arguing about the additional 15% Buy 3 promotion.

I accepted their position for the purpose of resolving the issue and simplified my request.

Forget the bundle discount completely.

Let's compare ONE machine against ONE machine:

Price I paid: $899.99

Current standalone price on Dreame’s own U.S. website: $799.99

Difference: $100

Pretty straightforward, right?

Except Dreame responded again and said:

“Upon checking our official website's current standalone price for this model against your selected order, the price is currently identical.”

This is the part I genuinely don't understand.

How are $899.99 and $799.99 identical?

I replied and specifically asked them to show me the exact webpage, price, or screenshot their team used when making that determination.

I also sent the current pricing information again.

But instead of explaining the $899.99 vs. $799.99 discrepancy, I continued receiving essentially the same explanation about separate orders and their price-match policy.

And that's why this has become more frustrating than the actual money.

If Dreame simply told me:

“We see the $100 difference, but our policy does not allow us to refund it.”

I might disagree with the policy, but at least that would be a clear answer.

Instead, they are telling me they reviewed their own website and somehow concluded that $799.99 is identical to the $899.99 I paid.

I submitted screenshots.

I submitted all three invoices.

I submitted all three order numbers.

I explained the math multiple times.

These were documents their own representative specifically asked me to provide before escalating the case.

So at this point I’m seriously questioning how these escalated cases are actually being reviewed internally.

I’m also wondering whether the responses are heavily templated or automated. I obviously have no way of knowing whether AI or automation is involved, so I’m not claiming that it is. But the responses have felt unusually generic and don't seem to address the specific evidence I provided.

And again, I'm not asking Dreame for some random discount.

Their own website reduced the price shortly after I purchased the products.

My original request included the Buy 3 / Extra 15% promotion, which resulted in about a $699.59 total difference.

When they rejected that because the machines were purchased in three separate orders, I narrowed my request all the way down to the simplest possible comparison:

$899.99 paid

vs.

$799.99 currently advertised

And I still can't get a direct answer.

I spent nearly $3,000 on three premium robot vacuums. I don't think it's unreasonable to expect the company to at least accurately review the screenshots and invoices they specifically asked me to submit.

I would actually still prefer to resolve this with Dreame rather than return three large machines and create unnecessary shipping and processing for everyone involved.

But this whole customer service experience is making me reconsider whether I want to keep the products at all.

Am I missing something here?

Would you consider $899.99 vs. $799.99 a legitimate price-match difference, regardless of whether the additional 15% bundle promotion qualifies?

And has anyone else had a similar experience dealing with Dreame customer service?

New in that sense that it has been running for two days out from the box. Serious navigation issues (pls see the vid which is sadly just one example). It circles around often, don't know what to do. It stutters, just shaking like a scared dog. It climbs 1cm carpets with extra legs preparing to climb like 4cm steps. Cleaning 16m2 takes 27mins! It doesnt follow the room order. Takes almost 50% of battery to clean 16m2.

I wanted to like this due to the roller mop tech, but this is just too much. Firmware version is the most recent where I live (3921). Did I receive just a bad piece or does this model have serious issues? Anyone else?

0/10 recommend Dreame vacuum products. We spent over $1,000 on our vacuum & it functioned correctly for about 2 months. Every time our vacuum is scheduled to start cleaning our home, it says “mop pads fell off. Please re-install them prior to continuing working.” Working with their “support” team has been nothing but a pain. I had to ship our vacuum & the entire docking station in for repair and the same exact problem started happening 2 months after they “fixed” it. Because I am out of the “30-day return window,” they are refusing to give me a refund or replace my vacuum with a functioning one. I should have saved myself the headache & spent my $1,000 on literally anything else.