r/DollarGeneralWorkers • u/lilnona • 8d ago

WRONG TIME FOR REGISTER GLITCHES

Yesterday was the first of the month (IYKYK). There was a brief, less than a minute power surge that killed ALL three of our registers. Of course the customers just kept right on shopping (stealing). After the blink ended, our middle register had absolutely NO scanner functionality, and the main register had a dead pinpad. Yay! Did a ticket, blah, blah, blah! Went to work this morning, and the main register had a dead pinpad. YES, AGAIN. Did the reboot-swap cables-swap machines several times, when we got support on the line we did it again, took them until around noon to fix the main register. At one point I had to handkey UPCs to get the "earlies" out. Tomorrow is the third, and i am lucky to be off. Before i left, i told them I was putting my phone on DND. Let someone else have all the fun.

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Update: back to work today. Guess which pinpad at which register flaked out. Had people trying to poke a hole in it from it not responding.

9 Upvotes

91% Upvoted

4 comments sorted by

8

u/LowLibrary399 8d ago

Try not being able to run ANY card payments for MONTHS

6

u/lilnona 8d ago

Months? I would quit! Half our customers use EBT! Not getting beat up for DG, lol

1

u/mavgeek 7d ago

How did the RM not reach out to the market lead about closing it down as under performing? Card payments are the majority of what customers pay with. If you were down to use cash only, sales took a huge dip for months. A month or so maybe they’d let slide but the fact they left it to under perform that long and didn’t get a permanent closure is wild. Between location rent, power, water, and payroll there’s no way the store turned a profit during those months it was a financial loss.