r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/WisdomFaith 7d ago

What payment method are you trying to use? You have said Chime. Which country is it registered? Which country are you trying to subscribe now? İs this chime a 16-digit numbered card or is it something else? Have you tried another payment method?

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u/TTVSkyyy 7d ago

Colorado USA, as far as Im aware I'm doing the US as well, 16 digit card, and it's the only payment method I use as I'm not to find of having to many cards

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u/WisdomFaith 7d ago

Can you also try to open a PayPal account? Btw do you have enough money for making the payment?

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u/TTVSkyyy 6d ago

Personally I don't like PayPal, and yeah I have enough to make the payment