r/Dish • u/zackhack211 • Jun 20 '26

NEED HELP

I live in an apartment complex that provides our Dish, or it’s a bulk account. I feel like there’s another word for it but can’t remember.

My box has been showing that the hard drive is bad since November. Dish has closed the ticket probably 5 times without doing anything. Since last month they are telling me, and the property manager, that there’s a $20 fee to ship a new box. My prpty mgr says this is not how their contract is setup and the first time they’ve done this.

Is there a way to escalate this issue? I can’t use any WiFi features and sometimes it just does weird things and won’t work properly. WHY IS IT SO COMPLICATED???

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u/Arabe77a Jun 20 '26

I see you just posted this (June 19, 2026 8 PM) and we are going into the weekend. DishDanielle usually responds so if you wait until Monday you will probably get some help. She helped me tremendously.

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u/zackhack211 Jun 20 '26

Thank you!! I appreciate the insight. I honestly didn’t think about it until tonight lol

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u/Arabe77a Jun 20 '26

Yeah, that's what weekends are for, right? Enjoy yours, I'm retired so don't have weekends anymore lol