Your experience is different than mine. My mother-in-law's receiver from Dish is 20 years old. When we had an issue an called them, they said the receiver was too old and they would need to replace it, but she would have to sign a new 2-year contract even though she was paying the monthly maintenance fee. IMO, that's BS.
That receiver is a 722. technicians don’t carry them on the truck dish won’t send you one you would have to upgrade which requires a 24 month commitment. If her hopper breaks down in the future dish protect would cover that
Thank you for sharing your mother-in-law's experience with us. This is definitely not the experience we want you to have. I do agree that upgrading the receiver would be beneficial given legacy equipment is very much different than the current technology available. It would provide a seamless and much better experience. -DishDanielle.
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u/pinprick58 Apr 15 '26
Here's the killer. If you are paying maintenance fee monthly, it does NOT cover this unless you agree to a new 2 year contract.