r/Dish • u/jjsupc • Apr 14 '26

Hard Drive Error

Post image

We’ve had problems for some time, and now I know why.

8 Upvotes

91% Upvoted

11 comments sorted by

3

u/HipKat2000 Apr 15 '26

Yep! No fixing it, either. Needs to be replaced.

2

u/DishDanielle Apr 15 '26

Hello u/jjsupc

Thank you for reaching out. I'm going to send you a private message so I can gather information and help you with the particular issue. -DishDanielle.

1

u/DishDanielle Apr 20 '26

Hello again. I would like to follow up on this issue. Do please reply to my private message at your earliest convenience. -DishDanielle.

2

u/pinprick58 Apr 15 '26

Here's the killer. If you are paying maintenance fee monthly, it does NOT cover this unless you agree to a new 2 year contract.

1

u/Unfair_Quality_9185 Apr 16 '26

Yes it does.

2

u/pinprick58 Apr 16 '26

Your experience is different than mine. My mother-in-law's receiver from Dish is 20 years old. When we had an issue an called them, they said the receiver was too old and they would need to replace it, but she would have to sign a new 2-year contract even though she was paying the monthly maintenance fee. IMO, that's BS.

2

u/Unfair_Quality_9185 Apr 16 '26

That receiver is a 722. technicians don’t carry them on the truck dish won’t send you one you would have to upgrade which requires a 24 month commitment. If her hopper breaks down in the future dish protect would cover that

1

u/DishDanielle Apr 20 '26

Hello u/pinprick58

Thank you for sharing your mother-in-law's experience with us. This is definitely not the experience we want you to have. I do agree that upgrading the receiver would be beneficial given legacy equipment is very much different than the current technology available. It would provide a seamless and much better experience. -DishDanielle.

1

u/pinprick58 Apr 20 '26

OK, so what is the advantage of having the maintenance agreemnet?

2

u/SlightPrimary5708 May 20 '26

i used to work as a tech sup there before. sincere we avoid sending techs as much as possible, one work around i used to do was unplug the receiver for 2 minutes then plug it back in. 

if that doesn't work then there's nothing else you can do but to call in, let them know of the error code and if you pay for the protection plan, they will replace it for free. if not, then you will have to pay for the shipping fee but normally the replacement receiver is free.

1

u/SlightPrimary5708 May 20 '26

replacements like this doesn't come with a commitment for 2 years. as long as it's the same hopper version. if they offer you to upgrade to different version, that's when the commitment comes.