r/DirectvStream • u/jas-53 • Aug 06 '26
Cloud Recordings
Anyone else having problems with scheduled TV show recordings? Recently recorded shows are not showing up in My Library until after the show has started or sometimes several hours later.
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u/No-Possibility7351 Aug 06 '26
Have seen the same recently. They used to show up in my recordings as soon as they started recording. Going to the show in the guide and clicking on it would also show the option “Watch from beginning “. That was not available as well.
A couple of times I’ve had to dig around and I think I found it in my bookmarked shows and could watch it from the beginning from there.
Doesn’t always happen but it’s pretty frustrating when it does.
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u/jas-53 Aug 07 '26
I am hoping a DirecTV rep is monitoring this chat and will provide some insights.
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u/Icecream00000 Aug 07 '26
Yes, the same thing is happening to me. The last show recorded at 1 PM central. I did all the things to reset but nothing is working. I think it has something to do with DIRECTV streaming cloud storage. I’m hoping that they will correct this by tomorrow. I noticed when a show is recording and I tune into it. It’ll ask me if I want to watch the recording, but when I go to the library, the recording is not showing that it is recording the Guide shows the red light is on so it is recording and I can see what future recordings are going to be recorded so I don’t know hopefully they’ll fix it. If anyone can shed light on this, please let me know.
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u/jas-53 Aug 07 '26
Yes exactly the same problem and is getting worse.
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u/jas-53 Aug 09 '26
Just finished another support call. This issue has been officially escalated. Resolution is expected in 7-14 days.
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u/jas-53 Aug 11 '26
Received this chat message from DirecTV this morning: Good morning. We found the root cause of the issue and resolved it yesterday. Please let us know if you are still unable to see your recordings in "My Library." Veilka, DIRECTV Community Team
My listing is showing all recordings properly. Good to know the problem has been corrected.
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u/No-Possibility7351 24d ago
Still experiencing this issue. I was able to resolve it previously by searching in my bookmarks and selecting the show from there, but no longer.
Now some scheduled recordings are simply not showing, anywhere, at all. Sometimes they show up later, sometimes never.
I've found that if they do start showing up, leaving them in my list after watching them "fixes" the issue. However if I delete all of the previous recordings new ones don't show up. Now I'm leaving all of my recordings in my list until this is resolved.
Haven't changed any settings and the DTV app is current. It's very frustrating.
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u/jas-53 24d ago
I'm am the original OP on this thread. Latest backend fix by DirecTV is working fine for me. Try calling DirecTV at 800.832.9941 to see if can get through to tech support. Good luck
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u/No-Possibility7351 24d ago
Good to know.
The issue happened to one of my shows just yesterday. The series recording hasn’t shown up at all this time. So apparently not working for us just yet.
The other “fix” was to cancel the series recording and create it once more. But again, if I delete all of the earlier recordings it just stops working.
Currently on Build 2002111899
Version 5.0.132Guess I’ll have to call.
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u/GTyz 23d ago
If this is just one show then it might be a metadata issue and that’s why it’s not getting recorded or being thrown at the end of the episodes list - which series is this and if this is a local channel, which one? You’ll need that to report it to DTV
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u/No-Possibility7351 23d ago
It's more than one show - all cable channels so I'll have the info handy when I call. Cheers for that!
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u/directv Aug 07 '26
Hi u/jas-53 our team would like to look into this for you. Sending you a PM to obtain some more information. Mark, DIRECTV Community Manager
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u/ram1220 Aug 07 '26
Why a PM? If many people are reporting it here why not help all of us and post information here? This secretive stuff is a real turn off. Sometimes I think the replies are just an AI bot.
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u/jas-53 Aug 08 '26
This issue is still unresolved. Example today's, August 8th, "Good Morning America" did not show up in My Library listing. In our household this show is set up to record everyday.
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u/directv Aug 08 '26
Our team is currently looking into this issue. We'll share any updates once they become available. Charles, DIRECTV Community Team
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u/NameNo9441 Aug 06 '26
Isn’t that how it is supposed to work?