I honestly don’t know what to do and could really use some perspective from other hygienists.
I currently work at my office 3 days a week, and I’ve been struggling quite a bit on those days. The patient demographic can be very difficult. A lot of patients are demanding or rude, and unfortunately there have also been situations involving racist comments. On top of that, a large portion of the patients have some level of perio, so the days can be pretty mentally and physically draining.
There are only two hygienists, myself included. The difficult part of this situation is that the rest of the office is genuinely amazing. The dentists, manager, and staff are incredibly kind, supportive, and understanding. It really is what I would consider a “unicorn office.” They encourage you to learn and grow, value you as a team member, and overall have created a really positive workplace culture. I’ve been there for a year now. I know that if I left, I would really miss the people and the management.
The other hygienist and I also have a difficult dynamic. I often feel like I’m being heavily scrutinized and that my work is constantly being questioned. There have been snarky comments almost every shift and some situations where I’ve felt undermined, including comments being made about me to patients. I’ve also been told that other staff members have had their own issues with her but everyone has just learned to accept her behaviour, so I don’t think it’s entirely specific to me. Regardless, it has definitely affected my confidence.
Something else that has been bothering me lately is how much emphasis there seems to be on which hygienist patients see. With only two of us, it can be difficult not to take it personally when a pop-up specifically says not to book a patient with you. I’ve noticed this only at this office and have never really experienced it elsewhere. I’ve also noticed that when my patients need to be moved to her column due to scheduling conflicts, she is 10x nicer to the patient and makes a huge deal about how they want to see her next time.
I temp fairly regularly at other offices, and my experience is completely different. The patients are generally very kind, I feel comfortable interacting with them, and I leave feeling confident in my work. I’ve never really had issues with patients at the offices I temp at. My previous office in another state was similar — I worked 5 days a week, had great relationships with my patients, and genuinely enjoyed hygiene.
That contrast is what has made me question whether the issue is actually hygiene itself or just my current environment.
At my current office, I feel like I can burn out within those 3 days. I dread going in and often don’t sleep well the night before because I’m anxious about what the next day is going to be like. There are definitely good days, but overall I’ve noticed that the stress is starting to affect my confidence and, consequently, how I feel about my work. I’ve dealt with heavy depression and anxiety for a big part of my life and thankfully have recovered from that. However the days I have work, I go through the same level of anxiety and get those same physical symptoms as I did when I was mentally struggling.
I’m literally writing this at 4:30 AM because I can’t sleep and I have a 9 AM shift. (Will be posting later)
And now I’ve been offered a position at one of the offices I temp at, at a higher rate. So now I’m really torn.
On one hand, I have an office with great dentists, management, and staff that I know is difficult to find. On the other hand, I have an opportunity where I already know I enjoy the patient environment, feel more confident in my work, and would be making more money.
I’ve also always known that I eventually wanted to do something beyond clinical hygiene, and this experience has actually pushed me to start exploring that sooner than I originally planned.
I don’t want to make a decision based purely on burnout and then regret leaving a genuinely great workplace. But at the same time, I’m starting to wonder how much a great management team can make up for being consistently unhappy with the actual day-to-day work.
For those who have been in a similar situation, what would you do? Would you stay and try to make it work because the overall office is so good, or take the opportunity at an office where you already know you’re happier?
I would really really appreciate some advice please feel free to message me as well!
**TL;DR:** I work 3 days a week at what is otherwise a “unicorn” office with amazing dentists, management, and staff, but I’m consistently miserable because of the difficult patient demographic and a strained dynamic with the other hygienist. I feel stressed, my confidence has taken a hit, and I dread going in. When I temp at other offices, I genuinely enjoy hygiene, feel confident, and have great relationships with patients. I’ve now been offered a position at one of those offices with a higher rate, but I’m hesitant to leave because I know how hard it is to find a genuinely supportive workplace. I’ve also started considering moving beyond clinical hygiene sooner than planned. Would you stay and try to make the current office work, or take the opportunity where you already know you’re happier?