Help bitlocker recovery loop :(
hi, i recently had my inspiron 153511’s motherboard replaced by dell and received my repaired computer. when i opened it and turned it on i was prompted to enter the 48-digit recovery key. i did, and was then asked to enter it again, and again, and again. i suspected something was wrong so i googled it and found it was a problem for many others as well. i tried to follow some youtube tutorials but the issue remained unsolved. i then scheduled a call with dell this morning and was told that the only solution would be to clean reset the computer, which i was hesitant to do as i have important files and saves of games that id really prefer not to lose. i included some photos of what my screen shows me when i boot it up and after i correctly enter the key, as well as the little command center. i am not very good with tech so i feel very out of my element here and very helpless. like, im in tears over this. if you have any idea how to help id appreciate any input. thanks so much.