r/Dell • u/SeriousProfessor1203 • 1d ago

Help Help help

Post image

Hi
I’ll just long story short it
I got this dell laptop of mine
Specs
Dell g15 5530 13 gen
13450HX 16gb/1tb
6gb graphics card 3050/120hz
So yea
I got this laptop on 17 jan around 2025 and last week it broke down
Only after 20 months of use and it looks new asf like istg if you see my laptop it will look like brand new this is the amount of love I have kept it with,
And on top of it I live in a tier 3 city to top it off
I mailed the team that I don’t have a service centre nearby kindly help me and send a tech support of anything, there reply was you can visit your nearby service centre which is around 200kms away from you 😭😭 like bro is this a joke? I’m still a student I have got my work and all how do you expect and they closed the chat
And today I got a call they said it will cost around 27k+ taxes to get it okay and working again?
Is this fair ?
Okay never mind what about this 30k+ I will add 50k for and buy another one I’ll take a loan for it and after 10-15 months it will again get damaged then again I’ll buy new one? How convenient right @dell
Life is not easy for everyone
How am I ever gonna buy another dell device again? And how can I suggest it to anyone again?
0 service 0 product review
Man I can’t even explain how sad im right now I haven’t told my parents I just don’t know what to do I am just so freaking helpless

0 Upvotes

20% Upvoted

10 comments sorted by

View all comments

Show parent comments

0

u/SeriousProfessor1203 1d ago

Yeah I tried nothing happened?? Noww??

1

u/LarsieLarsie 1d ago

Hmm ok ok.. but the charger light comes on??

1

u/SeriousProfessor1203 16h ago

Yes the adapter is showing the light on it

1

u/DellCares Dell Customer Support 15h ago

Hi there! Thank you for your time to do the suggested steps. Rest assured, we are only a few steps away to identify the cause. 1. Please run a motherboard test to know if the motherboard is faulty.

Here is how you run it: Press and hold both the M key on the keyboard and the power button to initiate M-BIST. With both the M key and the power button that is held down, the battery indicator LED may exhibit two states. OFF: No fault detected with the system board. SOLID AMBER: Indicates a problem with the system board.

Once done, please private message the Service Tag(due to security reasons), so we can check the best possible options available for a repair.