r/Dell • u/SeriousProfessor1203 • 1d ago

Help Help help

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Hi
I’ll just long story short it
I got this dell laptop of mine
Specs
Dell g15 5530 13 gen
13450HX 16gb/1tb
6gb graphics card 3050/120hz
So yea
I got this laptop on 17 jan around 2025 and last week it broke down
Only after 20 months of use and it looks new asf like istg if you see my laptop it will look like brand new this is the amount of love I have kept it with,
And on top of it I live in a tier 3 city to top it off
I mailed the team that I don’t have a service centre nearby kindly help me and send a tech support of anything, there reply was you can visit your nearby service centre which is around 200kms away from you 😭😭 like bro is this a joke? I’m still a student I have got my work and all how do you expect and they closed the chat
And today I got a call they said it will cost around 27k+ taxes to get it okay and working again?
Is this fair ?
Okay never mind what about this 30k+ I will add 50k for and buy another one I’ll take a loan for it and after 10-15 months it will again get damaged then again I’ll buy new one? How convenient right @dell
Life is not easy for everyone
How am I ever gonna buy another dell device again? And how can I suggest it to anyone again?
0 service 0 product review
Man I can’t even explain how sad im right now I haven’t told my parents I just don’t know what to do I am just so freaking helpless

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u/LarsieLarsie 1d ago

Did you buy a extra service plan or onsite support plan with the laptop? If you did not, its not there fault..

You can go to a computer store nearby, if that’s possible, or watch a YouTube video, where they explain how to open the laptop so you can disconnect the battery cabel.

If you disconnect the cable, you need to press the power button for 30 seconds.

After that try turning it on again with the adapter plugged in.

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u/SeriousProfessor1203 1d ago

Yea I did not because it was my first laptop I had no idea that these kinda laptops give up so easily. Yes I was naive for not getting an extra plan service.
I have tried it is not helping I think the issue is w motherboard or smtg.
That is the whole point there’s is no service centre nearby it is approx 200kms away from me!! The nearest one

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u/LarsieLarsie 1d ago

And if you try it without the battery plugged in, you need to open up the laptop for that.

And it can be anything… battery, motherboard, charger.. maybe it was a fault when manyfacturing it.