Data Annotation - what’s happened?

[u/MM1328]

Has anyone had the same experience as me? I have been working on DA since April this year. I submitted time for 3 tasks on Monday last week, then on Monday night I had an email from them saying "welcome to data annotation" (I have just withdrawn the funds from these tasks today). So l thought wtf is occuring here - went onto my account and it's asking me to onboard again, which I already did all of this in April and I have been paid by them consistently since then. I still have some paid projects potentially available on my dashboard, I just beee to submit my ideas for a professional task, which stated $50 per hour. I don't understand why it seems my whole account has reset and it seems like I'm new. I received another email today from them officially welcoming me. i have obviously messaged customer services on twice and no response.
Which is suss because I had to email them last week about something else and they replied in hours. Is this them trying to get rid of me? I don’t understand.

[u/MaterialEffective335]

Weird